Customer Loyalty Specialist

Armstrong Group • Warrendale, PA

8d • Onsite

About The Position

Guardian Protection is seeking a Customer Loyalty Specialist to engage with customers considering cancellation, aiming to retain their accounts through tailored solutions and compelling offers. This role involves reaffirming the value of Guardian services through consultative conversations, resolving customer issues efficiently, and handling escalated concerns with empathy and professionalism. The specialist will also assist customers with relocating services, promote upgrades and additional products, and proactively reach out to customers to strengthen relationships and improve retention.

Requirements

• Proven problem-solving and negotiation skills.
• Ability to assess customer needs and recommend relevant products and services.
• Strong customer service orientation with excellent verbal and written communication skills.
• Self-motivated, organized, and capable of managing multiple tasks in a fast-paced environment.
• Knowledge of sales tactics is a plus.

Nice To Haves

• Preferred 1 year experience in customer service, retention, or inside sales.

Responsibilities

• Engage with customers who are considering cancellation to retain their accounts through tailored solutions.
• Demonstrate the ability to quickly craft and present compelling offers that meet individual customer needs.
• Reaffirm the value of Guardian services through consultative conversations.
• Resolve customer issues efficiently and follow up to ensure complete satisfaction.
• Handle escalated concerns with empathy and professionalism.
• Assist customers in relocating their Guardian services with ease and professionalism.
• Promote upgrades, additional products, and enhanced service options for existing customers.
• Recommend solutions that align with customer needs and company offerings.
• Proactively reach out to customers to strengthen relationships and improve retention.

Benefits

• Attractive compensation and benefits package including medical, dental, vision, 401k and more, effective immediately upon hire.
• Generous paid time off (PTO)
• Complimentary access to our on-site gym

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed