Customer Load Out Associate

American Furniture Warehouse • Katy, TX

14h • Onsite

About The Position

As a Customer Load Out Associate in the Customer Pick Up department, you will provide excellent customer service by safely and efficiently wrapping, loading, and securing merchandise in customers’ vehicles. You will confirm that customers receive the correct merchandise, inspect AFW rental vehicles and complete appropriate paperwork, and uncrate and re-crate merchandise for inspection when requested. The role also involves reading reports, tickets, and UPC labels; operating material-handling equipment to move products within the warehouse; and maintaining clean, safe, professional work areas. Associates work independently as well as cooperatively with fellow associates, follow safety and asset-protection policies, and complete other duties assigned by the Customer Pick Up Manager. AFW provides all training. This position has no supervisory responsibilities.

The position offers a career progression program through which associates can develop skills, earn a higher rate of pay, and take steps toward career advancement at AFW. Employment is contingent on passing a pre-employment drug screen, background check, and fit-for-duty exam after a job offer.

Requirements

• Ability to become certified to operate warehouse equipment.
• Ability to be trained in the correct use of personal protective equipment (PPE).
• Ability to work a flexible schedule across shifts, including holidays and weekends.
• Strong independent work ethic.
• Excellent organizational skills, attention to detail, and accuracy.
• Ability to read, understand, and accurately follow oral and written instructions.
• Ownership and pride in work and its impact on AFW’s success.
• Ability to prioritize tasks as appropriate.
• Excellent time-management skills and ability to meet deadlines.
• Ability to function in a fast-paced and sometimes stressful environment.
• Knowledge of correct lifting and team-lifting techniques, and ability to perform them.
• Ability to maneuver in confined and sometimes congested areas.
• Ability to sit, stand, walk, stoop, and bend for 8 hours a day.
• Ability to use arms, hands, fingers, eyes, legs, and back constantly.
• Ability to move, lift, carry, push, pull, and place objects weighing 50–100 pounds.
• Ability to work shifts lasting 8–12 hours.
• Ability to work 0–35 feet above ground.
• Ability to work in varied weather conditions, including heat, cold, wet, humid, dry, or arid conditions, and in a work environment affected by outside conditions.
• Ability to work under fluorescent lighting, on concrete flooring, with considerable exterior noise, and with extreme warehouse temperature fluctuations.
• High school diploma or GED preferred; equivalent combination of education and experience accepted in lieu of a diploma.
• Must pass a pre-employment drug screen, background check, and fit-for-duty exam upon job offer.

Nice To Haves

• Prior experience operating warehouse equipment such as a forklift, pallet jack, or cherry picker is helpful but not required.
• High school diploma or GED is preferred.

Responsibilities

• Commit to and promote AFW’s safety policies and procedures.
• Greet customers promptly and professionally.
• Wrap, load, and secure merchandise in customers’ vehicles without damaging the merchandise or vehicles.
• Confirm customers receive the correct merchandise.
• Inspect AFW rental vehicles and complete the appropriate paperwork.
• Uncrate and re-crate merchandise for inspection when requested.
• Identify and read reports, tickets, and UPC labels.
• Operate material-handling equipment to move products within the warehouse.
• Work efficiently independently of direct supervision.
• Maintain a clean and safe work environment, including the department, walking lanes, and nearby areas.
• Communicate and cooperate constructively with fellow associates as a team member.
• Follow AFW asset-protection policies and identify and prevent fraud.
• Abide by company policies and procedures.
• Perform other duties assigned by the Customer Pick Up Manager.

Benefits

• Medical, dental, and vision benefits package.
• 401(k) matching.
• Weekly pay.
• Career Progression Program offering opportunities to develop skills, earn a higher rate of pay, and advance at AFW.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED