Customer Listing Coordinator

Sweetwater Sound • Fort Wayne, IN

13d

About The Position

The Customer Listing Coordinator provides customer service, invoicing, and support to promote sales & solve customer issues arising in the Distressed Gear Teams' marketplace stores. The individual in this role will negotiate customer offers on advertised pricing & ultimately make decisions on when to accept or counteroffer based on current market decisions. Monitoring customer feedback, processing orders and selecting optimal shipping methods, answering the teams phone extension, coordinating returns & partial refunds for customers, and helping with the evaluation of trade-ins and returned gear, are all responsibilities presented on a day-to-day. This position plays a key role in fulfilling Sweetwater’s promise to our customers and in exceeding those customers’ expectations!

Requirements

• Strong music gear knowledge that encompasses most of the equipment we sell.
• Excellent verbal and written communication skills
• Critical thinking, problem solving abilities.
• An analytic mind and research skills.
• Good people management and coordination skills
• Customer service experience

Nice To Haves

• WOWs The Customer - Deep passion and desire for creating amazing customer & colleague experiences
• Get Things Done - Great work ethic and moves with a sense of urgency
• Obsesses over the Details – committed to paying attention to the details
• Drives Continuous Improvement – Always focusing on effective and efficient work and way to get better
• Develop the Future – committed to pursuit of growing personally & professionally and has a focus on bringing your colleagues along with you on that journey

Responsibilities

• Respond to customer inquiries, answer product questions, and solve order issues.
• Process orders daily, coordinate shipments, supply tracking information to the appropriate party, and create invoices.
• Reschedule listings from cancelled orders and edit listings based on customer feedback & concerns.
• Evaluate offers by conducting market research and looking up product histories - making good judgement on when to accept, decline, or counteroffer based on market conditions.
• Answer inbound calls from interdepartmental inquiries.
• Pitch in with the evaluation of trade-in and returned gear.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed