Customer Learning Program Lead

OpenAI • San Francisco, CA

3d • $266,000 - $300,000

About The Position

Helping organizations adopt AI takes more than access to powerful technology. People across the workforce need the skills and confidence to use it well. Within Customer Education, you will lead the enterprise learning program and team. You will set direction, develop the team, and build a clear, high-quality learning portfolio that moves customers from first learning to confident use and meaningful business impact. This is a rare opportunity to define how customers learn with OpenAI at global scale, alongside the teams shaping the technology.

Requirements

• 10+ years in customer education, product education, digital learning, customer adoption, or a related field.
• Substantial experience managing and developing a multidisciplinary customer education or learning team.
• Experience building and scaling a customer-facing learning program or portfolio, including strategy, planning, resourcing, delivery, and measurable results.
• Experience designing role-based learning and driving customer discovery and engagement across owned and partner channels.
• Evidence that your work changed product use, adoption, or measurable customer value.
• Excellent cross-functional leadership, executive communication, and curiosity about AI.

Nice To Haves

• Experience with enterprise software, developer tools, AI, or another fast-moving field.
• Experience serving global audiences through learning platforms, academies, or digital education programs.

Responsibilities

• Lead and develop a high-performing Customer Learning team.
• Own the customer-facing Learn experience, curriculum, and program portfolio—from strategy through results.
• Turn priority customer needs into role-based tracks, paths, and high-quality programs.
• Make the portfolio easy to understand, with clear starting points, progression, and relationships among experiences.
• Lead how learning reaches customers through owned and partner channels.
• Use customer and product evidence to measure impact and decide what to build, scale, improve, defer, or stop.

Benefits

• OpenAI is an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
• Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates.
• We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed