Learning Systems Lead

Booz Allen Hamilton•McLean, VA

3d•$69,400 - $158,000•Remote

About The Position

As the Learning Systems Lead, you will serve as the primary functional contact for our learning platforms—including Workday Learning, Degreed, skills platforms, content providers, and internal tools. You will help teams navigate platform capabilities, resolve operational issues, and translate business needs into platform aligned solutions that improve the learner experience and operational efficiency. You will support the execution of the learning systems strategy defined by the Senior Manager of Learning Systems and Analytics, working closely with IT, vendors, L&D teams, and the Learning Analytics and Insights Lead. This role is ideal for someone experienced in complex learning ecosystems who brings strong problem-solving skills, cross team coordination, and a product minded, innovation-oriented approach.

Requirements

5+ years of experience working with enterprise learning platforms in complex, multisystem ecosystems
Experience configuring, administering, or supporting HR technologies such as LMS or LXP
Experience working with IT and vendors to translate business needs into functional requirements
Experience with project management, product management, and change management supporting technology initiatives
Experience with AI, including applying AI capabilities to enhance workflows or user experience
Ability to diagnose platform issues
Ability to use data to inform decisions and understand platform performance
Ability to lead cross-team initiatives without formal authority
HS diploma or GED

Nice To Haves

Experience with Workday Learning or Degreed LXP
Experience with content governance or skills frameworks
Experience supporting training or communication related to platform rollouts
Knowledge of SCORM/xAPI behaviors
Possession of excellent verbal and written communication skills
Possession of strong problem-solving skills

Responsibilities

Serve as the functional point of contact for learning platforms and promote consistent usage across teams.
Help teams understand platform capabilities, constraints, and solution paths that align with business needs.
Lead functional troubleshooting, identify root causes, and partner with IT and vendors to resolve issues efficiently.
Stay informed about platform updates and communicate relevant changes to stakeholders in clear, practical terms.
Support a cohesive experience across platforms and reduce fragmentation within the learning ecosystem.
Improve usability by strengthening organization, accessibility, and workflow clarity across tools.
Drive adoption by identifying friction points and helping teams embed learning into natural moments of need.
Use platform usage, engagement trends, and operational data to validate issues and prioritize improvements.
Partner with the Learning Analytics & Insights Lead to ensure platforms support accurate and meaningful measurement.
Translate insights into platform enhancements that enable better learner outcomes and team efficiency.
Identify opportunities to enhance platform performance and alignment with business goals.
Apply AI fluency to improve workflows, search, personalization, and automation across the ecosystem.
Stay informed about vendor roadmaps and evolving capabilities, recommending new features based on impact.
Contribute to continuous discovery by gathering feedback, assessing needs, and shaping iterative improvements.
Ensure learning platforms operate cohesively as part of an integrated ecosystem, coordinating with IT and vendors to support interoperability and seamless user experiences.
Lead cross team initiatives in a matrixed environment involving content teams, HR Tech, IT, data teams, skills partners, and vendors.
Facilitate alignment during platform updates, pilots, and releases.
Translate business needs into clear functional requirements that support development and enhancement work.
Support the development of requirements for new features, integrations, and improvements.
Lead UAT planning and execution, including test scenarios, defect tracking, and release validation.
Ensure new capabilities are ready for operational adoption and well understood by platform users.