Customer Lead Coordinator (Hot Inbound Leads)

MyUtilities • Dallas, TX

9d • Onsite

About The Position

When customers reach out, you’re the first connection. You answer, qualify, and make sure they get scheduled with the right sales advisor quickly. If you’re organized, responsive, and comfortable on the phone, this role is for you. Customers love what we do. We’ve earned thousands of five-star reviews by making the move-in process simple. This is a high-activity coordination role with steady inbound volume. This role is front-line customer interaction, requires high responsiveness and urgency, is structured but fast-paced, team-based and collaborative, and is a key link in the sales process.

Requirements

• 0–2+ years of customer service, call center, or coordination experience
• Comfortable answering and managing high call volume
• Strong communication and phone presence
• Highly organized and detail-oriented
• Ability to multitask and manage multiple conversations
• Comfortable using CRM and scheduling tools
• Reliable and responsive work style
• Ability to work full-time, in-office in Dallas, TX

Nice To Haves

• Bilingual English/Spanish preferred but not required

Responsibilities

• Answer inbound calls from customers requesting help
• Respond quickly to new lead notifications
• Schedule conversations with sales advisors
• Route leads correctly in the CRM
• Follow up to ensure appointments happen
• Communicate with sales and processing teams
• Maintain clean, organized documentation

Benefits

• $42,000 annual salary
• Paid training
• Paid time off and paid holidays
• Medical, dental, and vision insurance
• 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed