Customer Lead Coordinator (Hot Inbound Leads)

MyUtilities • Dallas, TX

10d • Onsite

About The Position

This is a front-line customer interaction role focused on managing hot inbound leads. The Customer Lead Coordinator will be the first point of contact for customers reaching out, responsible for answering calls, qualifying leads, and ensuring they are quickly scheduled with the appropriate sales advisor. This role requires a high level of organization, responsiveness, and comfort with phone communication. The company, MyUtilities, simplifies the move-in process by helping customers set up essential home services in one place and has earned thousands of five-star reviews. This is a structured but fast-paced, team-based, and collaborative role that serves as a key link in the sales process.

Requirements

• 0–2+ years of customer service, call center, or coordination experience
• Comfortable answering and managing high call volume
• Strong communication and phone presence
• Highly organized and detail-oriented
• Ability to multitask and manage multiple conversations
• Comfortable using CRM and scheduling tools
• Reliable and responsive work style
• Ability to work full-time, in-office in Dallas, TX

Nice To Haves

• Bilingual English/Spanish preferred but not required

Responsibilities

• Answer inbound calls from customers requesting help
• Respond quickly to new lead notifications
• Schedule conversations with sales advisors
• Route leads correctly in the CRM
• Follow up to ensure appointments happen
• Communicate with sales and processing teams
• Maintain clean, organized documentation

Benefits

• Paid training
• Paid time off
• Paid holidays
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed