Customer Invoicing Specialist

EquipmentShare • Columbia, MO

4h • Remote

About The Position

EquipmentShare is seeking a Customer Invoicing Specialist for their Corporate Headquarters in Columbia, MO. This is a fully remote position. The specialist will be responsible for customer invoicing, primarily for large accounts requiring online portal entry. They will also assist in account collections in conjunction with credit offices and work directly with customers on disputed balances and accounting charge code issues. The role serves as a liaison between customers, the credit office, branches, and customers to resolve billing issues.

Requirements

• Basic math skills and Microsoft Office computer skills required.
• Ability to complete more complex account reconciliations required.
• Intermediate excel skills required; advanced preferred.
• Strong verbal and written communication skills required.
• Detail oriented and work accurately and consistently with a sense of urgency.
• High School Diploma or Equivalent Education or Experience required.
• At least 2 years of Customer Invoicing, Accounts Receivable and Collection experience.
• Must be able to sit for prolonged periods at a desk and work on a computer.

Nice To Haves

• Oil and gas billing experience will be strongly preferred.

Responsibilities

• Demonstrate effective negotiation techniques with customers.
• Respond appropriately to rate pushback, discounts appropriately and stands ground when needed.
• Strive to exceed the expectations of external and internal customers.
• Act with the customer’s interest in mind, in conjunction with company interests.
• Establish effective, long-term relationships with customers.
• Reconcile internal and external systems to ensure all outstanding invoices have been submitted to the customer.
• Responsible for invoicing/e-invoicing of customers and processing of invoices through various accounting systems and external websites.
• Act as main focal point for all new customer requested specialized invoicing and developing of processes and procedures.
• Assist in AR collections.
• Prepare detailed tracking system to track purchase order values, invoiced amounts and remaining available values.
• Research and understand customer policies and procedures with respect to billing processes.
• Create cash application files for internal Cash Group based on customer received remittance notifications.
• Meet established goals and objectives as determined by department management.
• Other duties assigned as needed.

Benefits

• Competitive compensation
• Full medical, dental, and vision coverage for full-time employees
• Generous PTO + paid holidays
• 401(k) + company match
• Gym membership stipend + wellness programs (earn PTO and prizes!)
• Company events, food truck nights, and monthly team dinners
• 16 hours of paid volunteer time per year
• Career advancement, leadership training, and professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED