Customer Intelligence & AI Manager

D.S. & Durga•Brooklyn, NY

6d•Hybrid

About The Position

D.S. & Durga, a Brooklyn-based fragrance house known for its unique perfumes, candles, and aromatic products, is seeking a Customer Intelligence & AI Manager. This role is crucial for the brand's next phase of growth, aiming to establish a unified understanding of the customer by connecting and interpreting existing data across DTC, retail, social, and commercial teams. The position will build and own the customer intelligence capability from the ground up, leveraging AI and automation to create a single, actionable customer picture. The role involves two phases: first, building the internal customer view, data infrastructure, and core reporting; second, expanding into brand and market intelligence, including competitive benchmarking and trend monitoring. The Manager will report to the CMO for objectivity and partner closely with the Senior Manager, Global Marketing & Innovation.

Requirements

5 to 8 years of experience in consumer insights, customer analytics, business intelligence, or a closely related field.
Experience in prestige beauty, fragrance, luxury, or a high-growth consumer brand (in-house or at a leading insights or strategy consultancy).
Strong command of both quantitative and qualitative approaches to understanding consumers.
Proficiency with analytics platforms, CRM systems, and data visualization tools.
Genuinely LLM-efficient: hands-on experience training, fine-tuning, prompting, and directing models and agents for analytical and operational work.
Experience presenting insights to senior leadership and translating data into clear strategic recommendations.
Comfort operating as a shared resource across multiple functions, with a dotted-line relationship to a function head.
Ability to read, analyze, and interpret business, professional, technical, or governmental documents.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from managers, customers, and the public.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent, and draw and interpret bar graphs.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
MS Office proficiency.
Comfort with AI/LLM tools, model training and fine-tuning, and directing agent-driven workflows.
Familiarity with data visualization and reporting platforms.

Nice To Haves

Experience building reporting infrastructure and dashboards from scratch is a strong plus.
Experience standing up a function solo — comfortable being a department of one until the business case for a team is proven — is a strong plus.

Responsibilities

Build one unified, omni-channel customer view based on purchasing behavior, basket data, lifetime value, frequency, channel preference, and product affinity.
Deliver SKU-level intelligence on sales performance, channel, price point, and reasons for performance.
Own monthly dashboard and reporting for leadership, commercial, retail, and marketing teams, providing a consistent view of business performance, customer behavior, and emerging trends.
Integrate social, web, DTC, and retail data sources into a single intelligence framework.
Develop customer segmentation that reflects target audience strategy and data reality, informing innovation, marketing investment, and commercial planning.
Train and direct AI models and agents to automate reporting, accelerate analysis, and surface insights.
Track brand health, including awareness, consideration, sentiment, and share of voice across key markets.
Lead competitive benchmarking and category trend monitoring.
Monitor AI visibility and how D.S. & Durga appears in AI-generated search and recommendations.
Partner with Global Marketing on consumer research initiatives such as surveys, panels, and qualitative studies.
Track cultural trend signals relevant to the brand's world, including music, travel, fragrance, design, and literature.
Serve as a connective force across marketing, commercial, retail, and the creative studio.
Partner day-to-day with the Senior Manager, Global Marketing & Innovation to prioritize intelligence application and embed it into campaign, innovation, and pricing decisions.
Maintain independence and objectivity to ensure insights are trusted as unfiltered, fact-based signals.