AI & Business Intelligence Manager

RAMCO SPECIALTIES INC•Hudson, OH

3d•Hybrid

About The Position

The AI & Business Intelligence Manager serves as a catalyst for business transformation by helping Ramco operate more efficiently, make better decisions, and scale effectively through process improvement, automation, and data-driven insights. This role works closely with business leaders to identify opportunities that improve productivity, eliminate inefficiencies, and deliver measurable business outcomes. The Manager leads the organization's business intelligence, automation, Power Platform, AI, and data initiatives while developing a team capabilities while fostering a culture of continuous improvement and operational excellence. Success in this role is measured by business impact, including productivity gains, process improvements, enhanced decision-making, adoption of automation and AI solutions, and the successful development of team capabilities.

Requirements

7+ years of experience in business intelligence, business analysis, process improvement, automation, data analytics, or related disciplines.
3+ years of experience leading, mentoring, or managing technical or business-focused team members.
Demonstrated success partnering with business stakeholders to identify opportunities, define requirements, and deliver measurable business outcomes.
Demonstrated experience delivering measurable business outcomes through analytics, automation, AI, or process improvement initiatives.
Proven experience leading process improvement, operational efficiency, or business transformation initiatives.
Experience designing and implementing business solutions using Microsoft Power Platform, including Power Apps and Power Automate.
Experience developing Power BI solutions, semantic models, dashboards, and data-driven decision support capabilities.
Experience designing, developing, and maintaining enterprise data warehouse and data integration solutions in Azure.
Strong understanding of data architecture, data governance, data quality, and analytics best practices.
Experience evaluating, implementing, or supporting AI-enabled business solutions.
Strong communication, facilitation, project leadership, and stakeholder management skills.
Ability to translate business objectives into practical solutions that deliver measurable results.
Demonstrated experience coaching, mentoring, developing, and providing performance feedback to team members.

Nice To Haves

Experience with Microsoft Fabric, Azure Data Factory, Azure Synapse, or similar cloud analytics platforms.
Experience developing and deploying Copilot Studio agents, AI agents, or other intelligent automation solutions.
Experience integrating AI capabilities into business processes, business applications, and decision-support solutions.
Experience supporting Microsoft Dynamics NAV, Business Central, Dynamics 365 Sales, or similar ERP and CRM platforms.
Experience with EDI platforms and related business processes.
Experience in a manufacturing or distribution environment.
Bachelor's degree in Business, Information Systems, Computer Science, Data Analytics, or a related field preferred; equivalent experience and demonstrated success will be considered.

Responsibilities

Partner with business leaders to identify opportunities that improve productivity, eliminate inefficiencies, and drive measurable business outcomes.
Analyze business processes and recommend solutions that simplify operations, reduce manual effort, and improve organizational effectiveness.
Lead business process improvement initiatives from concept through implementation and user adoption.
Develop business cases, success metrics, and implementation plans for transformation initiatives.
Serve as a trusted advisor to stakeholders by translating business challenges into practical, scalable solutions.
Partner with business leaders to define key performance indicators (KPIs), business metrics, and reporting requirements that support operational and strategic decision-making.
Design, develop, and maintain dashboards, reports, semantic models, and analytical solutions that provide actionable business insights.
Transform complex data into meaningful information that enables faster and more informed decision-making.
Promote data governance, data quality, and self-service analytics capabilities throughout the organization.
Establish and maintain trusted sources of business information through effective data governance and data quality practices.
Identify, prioritize, design, and implement automation solutions that reduce manual effort, improve process consistency, and increase employee productivity.
Design, develop, and maintain business applications using Microsoft Power Apps to streamline workflows and improve operational efficiency.
Design, develop, and maintain automated workflows using Microsoft Power Automate and related Microsoft technologies.
Evaluate emerging AI technologies and identify practical opportunities to improve business operations and employee effectiveness.
Design, develop, and maintain AI-powered solutions, including Copilot Studio agents and other intelligent agents, that improve productivity, knowledge access, customer service, and decision support.
Integrate AI and intelligent agent capabilities into business processes, applications, and reporting solutions to create measurable business value.
Design, develop, and maintain enterprise data warehouse solutions that support reporting, analytics, automation, and AI initiatives.
Create and manage dimensional, relational, and semantic data models that provide trusted and consistent business information.
Develop scalable data architectures that integrate data from ERP, CRM, EDI, manufacturing, quality, and other business systems.
Define and maintain enterprise business metrics, KPIs, hierarchies, and data definitions to ensure consistency across the organization.
Design and optimize ETL/ELT processes to improve data quality, availability, reliability, and performance.
Provide day-to-day leadership, coaching, mentoring, and performance feedback to team members responsible for business systems and operational support activities.
Coordinate priorities and workloads to ensure alignment with business objectives and successful project delivery.
Foster a culture of collaboration, accountability, continuous improvement, and customer-focused service.
Partner with internal stakeholders, vendors, consultants, and technology partners to successfully deliver business solutions and transformation initiatives.
Assist in developing departmental priorities, standards, and best practices for analytics, automation, AI, and business systems.
Continuously evaluate new technologies, AI capabilities, and Microsoft platform enhancements for opportunities to improve business performance.
Establish and promote best practices for analytics, automation, AI, Power Platform, and business process improvement initiatives.
Measure and communicate the business impact of implemented solutions, including productivity improvements, cost savings, risk reduction, and operational efficiencies.
Stay current on industry trends and emerging technologies to ensure Ramco continues to leverage innovative solutions that support business growth and competitiveness.