Senior Product Manager, AI Call Intelligence

Litify

3d•$140,000 - $165,000•Remote

About The Position

At Litify, we’re revolutionizing the Legal industry by being the platform powering legal’s top performers. As a trailblazer in legal technology, Litify delivers an all-in-one legal operating solution that empowers law firms and legal departments to achieve consistent success by continually standardizing, measuring, and improving their legal operations. Our mission is clear: to deliver better business outcomes to our clients, so they can focus on delivering the best legal service and outcomes to their clients. 400+ enterprise businesses and 55K+ legal professionals trust Litify to amplify their impact with innovative technology and service that stands the test of time. Backed by Bessemer Venture Partners, Litify is proud to be recognized as one of Inc. 5000 and Deloitte Technology Fast 500’s fastest-growing private companies in America along with numerous awards for our unparalleled software. With offices in the vibrant cities of New York and New Orleans, we’re at the heart of legal innovation. Litify is building an AI Call Intelligence suite that turns everyday client and case conversations into structured, usable work product — and, increasingly, AI voice agents that can hold those conversations themselves. This Senior Product Manager will own that product line end to end: how calls are captured, transcribed, and summarized; how insight lands in the workflows our clients already run; and how inbound and outbound voice agents and the agentic workflows behind them take real work off our clients' plates. The role carries full ownership of client engagement, market discovery, backlog health, and release execution.

Requirements

5+ years in product management within B2B SaaS or workflow automation platforms.
2+ years managing AI, ML, or data-intensive products.
Proven success leading cross-functional delivery and working directly with clients or external partners.
Experience shipping products built on unstructured or probabilistic data, including setting quality bars and designing for model error.
Hands-on experience with conversational or agentic AI — voice or chat agents, tool-calling and orchestration, dialog design, or evaluating autonomous systems in production.
Experience translating business goals into technical execution.
Excellent communication and stakeholder management skills.
Strong organizational discipline and ability to handle multiple priorities in parallel.

Nice To Haves

Experience with Salesforce or Salesforce-native applications.
Experience with telephony, VoIP, or contact center platforms.
Familiarity with speech-to-text, speaker diarization, or conversation analytics tooling.
Experience with voice agent or conversational AI frameworks and real-time speech pipelines.
Background in legal or legal tech, fintech, or other complex operational domains.
Familiarity with LLMs, document intelligence, or data extraction workflows.

Responsibilities

Own the end-to-end lifecycle for Litify's AI Call Intelligence products.
Set the roadmap for call capture, transcription, and AI-generated summaries, balancing accuracy, speed, and cost.
Define how conversational insight lands in the platform — case records, intake qualification, follow-up tasks, and other CRM activity.
Ship AI voice agents for inbound and outbound use cases.
Own the agentic workflows those calls trigger, along with the guardrails and evaluation standards for agent behavior.
Build the QA and coaching experience: call scoring, topic detection, signals libraries, and manager review tooling.
Lead client discovery and beta programs, and champion the voice of the customer with client-facing teams.
Run market and competitive research to inform new opportunities and commercialization strategy.
Translate strategy into a prioritized backlog and partner with engineering, design, data science, and GTM to ship it.
Drive adoption and measure success through data-driven insights.