Senior AI Product Manager

Miles & Stockbridge P.C.•Baltimore, MD

1d•$150,000 - $180,000•Onsite

About The Position

Miles & Stockbridge is seeking a Senior AI Product Manager for its Baltimore, Maryland or Washington, DC office. As a member of the Legal Operations team, this highly visible role will shape the firm’s AI product strategy and lead initiatives spanning legal practice, business operations, technology, and change enablement. The work ranges from discovery and pilot design through launch, adoption, and continuous improvement. The Senior AI Product Manager will partner with IT, Knowledge Management, Practice Solutions, Risk, firm leaders, lawyers, business professionals, and external vendors to build a disciplined portfolio of responsible, user-centered AI capabilities. The role calls for senior product leadership, hands-on knowledge of AI-enabled workflows, sound business judgment, and the ability to lead cross-functional change in a complex professional environment.

Requirements

Bachelor’s degree and at least 7 years of relevant experience in product management, legal operations, innovation, workflow design, technology enablement, or a related field.
Demonstrated experience leading complex, cross-functional products or initiatives from discovery and requirements definition through rollout, adoption, and improvement.
Working knowledge of generative AI, AI-enabled workflows, enterprise software evaluation, or legal technology platforms.
Ability to translate business problems and user needs into structured requirements, prioritized solutions, workflows, and measurable outcomes.
Experience influencing senior leaders, end users, technical teams, and other stakeholders in an ambiguous or rapidly evolving environment.
Excellent communication, facilitation, organization, analytical thinking, and problem-solving skills.

Nice To Haves

Experience in a law firm, legal technology company, professional services firm, or similarly complex knowledge-work environment.
Hands-on experience with user discovery, process mapping, pilot design, vendor or implementation-partner management, rollout strategy, and adoption measurement.
Understanding of legal workflows in one or more practice areas or business support functions.
Advanced degree, JD, MBA, or equivalent professional experience.

Responsibilities

Own the firm’s AI product strategy, roadmap, and opportunity pipeline, aligning priorities with firm strategy, practice needs, client value, operational goals, feasibility, risk, and economic impact.
Partner with lawyers and business teams to uncover workflow pain points, conduct user and process discovery, and translate needs into product concepts, requirements, user stories, and success criteria.
Lead AI products and use cases from concept through implementation, coordinating with internal stakeholders and external vendors.
Design and oversee pilots, including participant selection, use-case definition, feedback collection, performance measurement, and evidence-based recommendations to scale, redesign, pause, or discontinue solutions.
Drive launches and adoption through change management, communications, training, stakeholder engagement, and clearly defined future-state workflows.
Define and monitor metrics such as adoption, engagement, cycle time, quality, consistency, reduced rework, margin impact, and client value.
Use qualitative and quantitative feedback to continuously improve products, user experience, and adoption.
Embed ethical, security, confidentiality, data-handling, and risk-management requirements throughout the product lifecycle, distinguishing safe experimentation from scalable enterprise use.