Customer Intake Specialist

TEKsystems•Frederick, MD

4d•$18 - $19•Onsite

About The Position

Working with an extensive client base, TEKsystems is searching for experienced Medical Administrative professionals in the Maryland area! This is a Contract to Hire position for 6 months, located in Frederick, MD. The role offers the opportunity to work for one of the top three Healthcare Organizations in the DMV area, with a friendly team, and supportive leadership. The company is a top local employer and hospital in Frederick, MD, and is publicly traded, offering stability. They provide best-in-class training, as they hire based on character, and offer growth opportunities with cross-training and internal promotions. After 6 months, there is an opportunity for a HYBRID work arrangement.

Requirements

2+ years experience in Medical Administration or Customer Service
Diploma or GED required
EMR experience preferred

Responsibilities

Obtains authorization from payer’s case manager for services ordered/requested for prospects/ referrals in a timely manner.
Documents specific details related to the authorization including effective and end dates using the appropriate legacy system and associated software application via patient notes, authorizations, tasks, workflow, phone calls and/or email.
Obtains additional pre-certification as needed.
Consults with the agency as needed for all private insurance referrals and documents/communicates via the software application in a timely manner.
Serves as a liaison between the branch location and the payer on a regular basis.
Coordinates and communicates with the branch location regarding any changes or updates from the payer in a timely manner.
Accesses authorizations via email, telephone, fax, and/or on-line application in the most efficient and timely manner.
Resolves all customer requests, inquiries, and concerns in an expedient and respectful manner.
Problem solves independently before referring issues to the Supervisor/Manager for resolution.
Performs eligibility and or similar, comparable, or related duties as may be required or assigned.