Customer Insights and Satisfaction Intern
About The Position
As a Customer Insights and Satisfaction Intern, you will gain hands-on experience with how Greystar gathers, measures, and acts on resident feedback across its portfolio. You will work with the Customer Insights team on reporting, resident experience, and process-improvement initiatives, collaborating with cross-functional partners and other teams. The internship includes training, research, analytics, resident concern triage, reporting, process documentation, and a capstone project presented at the end of the summer. The Greystar Summer Internship Program lasts 10 weeks and includes real projects and responsibilities, an executive speaker series, business-segment overviews, mentor relationships, site visits, community outreach, and networking opportunities. The program dates are June 2, 2027 through August 6, 2027. Compensation is $25 per hour. The internship is offered in a flexible remote format, with an opportunity to work in a hybrid capacity for those located near a Greystar corporate office. Temporary team members are offered an Employee Assistance Program and paid sick time.
Requirements
- Must be graduating between December 2028 and May 2029.
- Curiosity and a desire to learn.
- A quantitative background demonstrating analytical and problem-solving abilities.
- Working knowledge of Microsoft Office, specifically Excel, Word, and PowerPoint.
- Strong written and verbal communication skills, including the ability to articulate complex topics.
- High standard of accuracy and attention to detail, with adherence to deadlines.
Nice To Haves
- Preferred major in Marketing, Communications, Business, Project Management, or a related field.
Responsibilities
- Gather and assess resident and customer input to understand business needs and identify trends across feedback channels.
- Track and monitor key performance indicators used to evaluate customer satisfaction and business impact across relevant channels.
- Review incoming resident concerns and support tickets; help route them according to issue type and urgency, and monitor follow-up timelines.
- Communicate client and customer feedback to team members to help implement improvement action plans.
- Support projects and daily activities alongside the Customer Insights team and cross-functional partners.
- Complete training programs to develop knowledge of Greystar's customer experience and marketing operations.
- Assist with triaging and categorizing resident concerns, ensuring issues are flagged, assigned, and tracked through resolution.
- Research customer satisfaction and resident experience trends and present findings in a capstone project.
- Assist senior team members with reporting and analysis for data-driven customer insights initiatives.
- Contribute to special projects with other Greystar teams to meet shared goals.
- Create process documentation to support team efficiency and knowledge-sharing.
- Present a final capstone project at the end of the summer internship.
Benefits
- Employee Assistance Program
- Paid sick time
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What This Job Offers
Job Type
Full-time
Career Level
Intern
Education Level
No Education Listed
