Customer Insights Intern

7-Eleven • Irving, TX

1d

About The Position

7-Eleven is seeking a curious and analytical Customer Insights Intern to join the Customer Insights team. This role will support the team in designing, analyzing, and communicating customer research that informs business decisions across Loyalty, Marketing, Merchandising, and Operations. Example projects may include conducting customer research on the loyalty program, evaluating customer perceptions of loyalty program features, and supporting concept testing for a major category to understand customer preferences and purchase drivers. The intern will also develop, implement, and manage outreach for The Brainfreeze Collective, an engaging community of 7REWARDS and Speedy Rewards members. This role supports 7-Eleven's goal of becoming more customer-centric by providing insights that improve customer experiences, products, and marketing strategies.

Requirements

• Pursuing a Bachelor's degree in Business Administration, Marketing, Communications, Strategy, Market Research, Data Analytics, or related field.
• Strong written and verbal communication skills, with the ability to present insights clearly.
• Highly organized, detail-oriented, and able to manage multiple projects in a deadline-driven environment.
• Ability to solve problems independently and collaboratively using a structured approach.
• Proficiency with Microsoft Office suite; experience with Copilot or similar AI tools preferred.

Nice To Haves

• Knowledge of survey and Customer research platforms such as Qualtrics, Alida, Medallia, Mintel, or NielsenIQ preferred.

Responsibilities

• Support the design, execution, analysis, and communication of customer research projects.
• Conduct research on the loyalty program and evaluate customer perceptions of loyalty program features.
• Support concept testing and other studies to understand customer preferences, motivations, behaviors, and purchase drivers.
• Translate research findings into actionable recommendations for business leaders and cross-functional stakeholders.
• Collaborate with Customer Insights researchers, research vendors, and business partners across Loyalty, Marketing, Merchandising, and Operations.
• Receive direct mentorship from the Customer Insights Manager and other researchers through regular coaching, project guidance, and feedback sessions.
• Gain exposure to cross-functional partners, research vendors, and business stakeholders through team meetings and project reviews.
• Develop practical experience in market research, survey design, customer segmentation, data analysis, and insight generation.
• Strengthen communication and storytelling skills by translating research findings into actionable recommendations for business leaders and stakeholders.

Benefits

• Paid opportunities for 2026 Summer Internships
• 11-week internship focused on a specific functional area
• Depth experience within the area, culminating in a project presentation
• Regular coaching, project guidance, and feedback sessions with a coach/manager
• Cross-functional lunch series with exposure to senior leadership
• Robust series of events including in-store experience, hack day, and capstone presentation
• Touring a store and learning about distribution systems

What This Job Offers

• Job Type: Full-time
• Career Level: Intern