Customer Satisfaction & Quality Intern

Schneider Electric • El Paso, TX

5d • Onsite

About The Position

Kickstart your manufacturing engineering career with hands-on experience and the opportunity to make a real impact on the shop floor. As a Winter 2027 Customer Satisfaction & Quality Intern at our El Paso, TX campus, you’ll work alongside experienced engineers and plant teams to improve processes, support continuous improvement initiatives, and build practical skills in lean manufacturing, process design, and production efficiency. No visa sponsorship or relocation will be provided for this role.

As a Customer Satisfaction & Quality Engineer Intern, you will gain hands-on experience supporting manufacturing quality, continuous improvement, and addressing post-sales quality complaints and issues, ensuring our customers have the best possible experience. You will work closely with Quality Engineers and manufacturing teams to identify opportunities, support problem solving, and help maintain quality standards.

Requirements

• Currently pursuing an undergraduate degree in Mechanical Engineering, Industrial Engineering, Electrical Engineering, Electronic Engineering, computer science or a related field.
• Interest in manufacturing, quality, continuous improvement, and problem solving.
• Strong analytical and problem-solving skills with the ability to work with data.
• Strong communication and teamwork skills.
• Ability to work in a manufacturing environment and interact with employees across different levels of the organization.
• Strong attention to detail and willingness to learn.

Nice To Haves

• Previous experience with manufacturing, quality, engineering projects, or continuous improvement is a plus. but not required. Training will be provided.
• Familiarity with quality tools such as 8D, 5 Why, Fishbone/Cause-and-Effect, Six Sigma, PFMEA, Control Plans, or Gage R&R is a plus, but not required. Training will be provided.

Responsibilities

• Support Quality Engineers with problem-solving activities related to internal and external customer concerns, including root cause analysis and corrective actions.
• Support continuous improvement projects and the deployment of Quality Fundamentals within production.
• Assist with the development and implementation of PFMEAs, process control plans, and error-proofing opportunities.
• Support the review and effectiveness of quality controls and follow up on improvement actions.
• Assist with capability studies and Gage R&R studies.
• Support tooling and process recommendations to improve product and process inspections.
• Work closely with Quality Engineers, manufacturing hourly and salaried employees, and other cross-functional teams.
• Participate in production floor walkthroughs and Gemba activities to identify process abnormalities, gaps to standards, and opportunities for improvement.
• Support Layered Process Audits (LPAs) and Quality Fundamentals self-assessments.

Benefits

• Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: Associate degree