Customer Insights Analyst

ASSA ABLOY • Lake Forest, CA

7d • $80,000 - $120,000 • Hybrid

About The Position

ASSA ABLOY is seeking a Customer Insights Analyst to join its Corporate Customer Insights team. The role gathers and translates customer feedback into insights that inform decisions across more than 40 businesses and brands in the Americas. The analyst combines quantitative and qualitative research, customer experience metrics, and emerging AI tools to uncover customer priorities and communicate findings clearly to senior leaders. The role is based in Lake Forest, California, with a hybrid work arrangement.

Requirements

• 3–6 years of experience in customer insights, market research, Voice of Customer (VoC), or a related analytical role.
• Bachelor’s degree in Market Research, Business, Communications, or a related field.
• At least 2 years of Qualtrics experience, with advanced proficiency in survey design, dashboarding, distribution, and reporting.
• Experience supporting or managing VoC programs such as NPS, EODB, and CSAT.
• Strong qualitative research skills, including thematic coding, content analysis, and narrative synthesis, and experience combining qualitative and quantitative insights.
• Proficiency in Excel and PowerPoint, including creating executive-level presentations that make complex information clear.

Nice To Haves

• Experience building dashboards or visualizations in Power BI or Tableau.
• Hands-on experience using AI in customer insights workflows.

Responsibilities

• Analyze open-ended customer feedback and quantitative data to uncover themes, patterns, and root causes, and translate findings into clear business recommendations.
• Connect quantitative and qualitative insights with customer metrics such as NPS, EODB, and CSAT.
• Build dashboards and automated reporting, and create concise, compelling presentations for senior leadership.
• Use tools such as Copilot and Qualtrics Text iQ to accelerate analysis and identify opportunities to improve customer insights workflows.

Benefits

• Continuous professional development and opportunities for internal growth and mobility.
• Eligibility for a discretionary bonus.
• Paid sick and vacation time.
• 13 paid holidays.
• Job-protected leave benefits in accordance with applicable law.
• Medical, dental, vision, and life insurance.
• Short- and long-term disability benefits.
• Supplemental critical illness, hospital, accident, and indemnity coverage available for purchase.
• Health and flexible savings accounts, subject to eligibility requirements.
• 401(k) plan with employer contributions and matching, subject to plan eligibility requirements.
• Tuition reimbursement.
• Employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level