Lead Customer Insights & Data Analyst

Ryder Supply Chain Solutions • Coral Gables, FL

1d • $115,000 - $125,000

About The Position

The Customer Insights & Data Analytics Lead Data Analyst is a highly experienced technical resource who leads complex analytical initiatives and turns large internal and external data sources into actionable insights for Ryder’s Marketing team and broader business objectives. The role combines advanced analytics with leadership of analytical workstreams, guiding projects from concept through delivery.

The Lead Data Analyst designs and executes complex analyses, integrates data from multiple systems, and develops scalable reporting and analytical solutions. The role communicates insights to stakeholders and leadership, translating technical findings into business recommendations. It also identifies opportunities to improve data processes, reporting methodologies, and the team’s analytical capabilities.

This position works with large datasets, handles complex analytical requests, and collaborates across Marketing, Sales, IT, and other business units. It plans and executes analytical initiatives, including project plans, timelines, and deliverables, and proactively communicates progress, challenges, and results to stakeholders and leadership.

Requirements

• Bachelor’s degree in Supply Chain, Data Analytics, or equivalent.
• At least 6 years of applied project experience, including experience demonstrating digital transformation and data management in an educational/project context.
• At least 6 years of experience creating dashboards for diagnostic analysis across the business and working in a cloud environment.
• At least 4 years working in an individual-contributor role as a key team member others rely on.
• Advanced knowledge of complex SQL query writing, including joining multiple tables, summarizing, grouping, data manipulation, and analytical functions.
• Detailed-oriented, with excellent follow-up practices.
• Strong sense of urgency and commitment to completing work quickly and with a high level of quality.
• Ability to multitask; strong organization and time-management skills.
• Problem-solving skills, creativity in addressing challenges, and ability to account for the bigger picture.
• Ability to build and maintain professional relationships across organizational levels, including peers, work groups, customers, and supervisors.
• Ability to work cross-functionally to achieve results.
• Clear communication of work to customers and leadership in nontechnical language; effective written and verbal communication with management and business and IT groups.
• Ability to work independently and as part of a team.
• Strong technical aptitude.

Nice To Haves

• Master’s degree in Supply Chain, Data Analytics, MBA, or equivalent.
• Familiarity with other programming languages and analytical tools, such as Python, PowerBI, R, and DataBricks.

Responsibilities

• Lead the design, development, and delivery of advanced dashboards, reporting solutions, and analytical products for executive leadership and strategic initiatives.
• Plan projects by defining scope, timelines, and deliverables, and guide complex ad hoc reporting requests to produce actionable insights.
• Design, enhance, and oversee scalable reporting frameworks across product lines and business segments, ensuring consistency, usability, and alignment with business needs.
• Manage workstreams and timelines to support successful implementation of reporting frameworks.
• Lead customer and market analyses across Ryder business units, including customer and market sizing, share analysis, growth trends, and segmentation.
• Drive analytical initiatives supporting Marketing strategy and decision making from planning through execution and delivery.
• Establish and reinforce data accuracy and integrity best practices, including periodic audits, validation processes, and quality checks.
• Serve as a technical leader and steward of team data assets, helping organize and improve data resources, identify issues and opportunities, and strengthen analytical infrastructure with leadership.
• Lead the acquisition, integration, cleaning, validation, and analysis of data from multiple systems, databases, and tools.
• Coordinate data-related activities with project timelines and priorities and improve the accessibility and usability of data assets.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Prescription coverage
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance options
• Paid time off for vacation, illness, bereavement, family, and parental leave
• Tax-advantaged 401(k) retirement savings plan
• The position may be eligible for an annual bonus, commission, and/or long-term incentive plan, depending on level and type.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior