Analyst, Customer Insights
About The Position
As an Analyst, Customer Insights, you will translate complex customer data into actionable growth strategies at the intersection of analytics, CRM, and commercial strategy. You will build foundational SQL models, analyze audience behaviors, and create dynamic reporting that tracks performance across the customer lifecycle. You will partner with cross-functional teams to identify churn risks, uncover high-value audience segments, and turn raw data into executive-ready recommendations that influence retention and revenue. Working directly alongside the Senior Manager of Customer Strategy, you will support daily audience requests and propose ideas and opportunities based on your findings.
Requirements
- Bachelor's degree.
- 2–3 years of experience in a highly analytical and strategic role.
- Proficiency organizing data in Excel, including sorting and filtering, and using pivot tables to analyze data and communicate takeaways.
- Ability to write basic SQL queries using SELECT, WHERE, GROUP BY, and simple JOINs to extract and aggregate data.
- Experience using Jira or another project management platform as a requester, including submitting tickets, managing a submitted queue, and communicating through ticket comments.
Nice To Haves
- Hands-on experience with Snowflake.
- Experience with other cloud databases such as BigQuery, Redshift, or MySQL.
Responsibilities
- Manipulate and analyze raw datasets in Excel or Google Sheets, build pivot tables to surface trends, and present clear findings.
- Submit detailed audience-list requests to the CRM team through Jira, monitor requests, respond to comments and questions, and follow up to support timely delivery.
- Write basic SQL queries to pull, filter, and aggregate data from internal customer databases for ad-hoc questions and routine reporting.
- Build relationships with cross-functional teams to understand business needs and how customer strategy can support them.
- Investigate unexpected metric changes by asking questions and analyzing data to identify underlying causes.
- Support the Senior Manager of Customer Strategy with daily audience requests and propose ideas and opportunities based on analysis.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Basic life insurance
- Supplemental life insurance
- Disability insurance
- Additional voluntary benefits, such as critical illness, hospital, and accident insurance
- Employee discount
- Career advancement opportunities
- Comprehensive benefits package for eligible full-time employees
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
