Customer Implementation Trainer

MealSuite•Cambridge, ON

4d•CA$64,400 - CA$77,300•Hybrid

About The Position

MealSuite is seeking a Customer Implementation Trainer to join their Customer Implementation team. This role reports to the Team Lead, Implementation Training. The trainer will serve as the subject matter expert on MealSuite’s software, responsible for delivering high-quality training to customers and partners to ensure software usability and proper account setups, all while providing exceptional customer service.

Requirements

In-depth knowledge of MealSuite products
Experience delivering training, ideally with a highly complex product or subject matter
1+ years of hands-on experience in customer implementations and training within a SaaS environment
Exceptional professional relationship building and maintenance through active and empathetic listening, as well as engaging written and verbal communication.
Genuine excitement about engaging with people and demonstrating how to use highly complex software in a simple and thorough manner
Ability to thrive in a collaborative, fast-moving environment
Willingness to travel occasionally
Valid passport with no travel restrictions (Canada/USA; Vietnam if required)

Responsibilities

Create, deliver, monitor, and update user training plans based on customer needs.
Oversee training for customer-guided and live accounts.
Own or assist with setups and configuration of Connect, Touch, and POS modules as needed.
Collaborate with Implementation Coordinators and Enterprise Implementation Managers for project training needs.
Work with Sales and Support teams to transition customer accounts after implementation.
Clearly communicate account configuration requirements and expectations to stakeholders.
Ensure customers receive superior service through relationship development and strengthening.
Troubleshoot workflow issues with new and existing customers.
Guide customers to adopt system best practices.
Educate customers on MealSuite’s toolkit, capabilities, and best practices to simplify adoption and align expectations.
Leverage feedback for continuous improvement of the implementation process.