Implementation Trainer

Med A/Rx•,

1d•$70,000 - $90,000•Remote

About The Position

The Implementation Trainer is responsible for delivering workflow-driven training that supports client implementations and system adoption within Revenue Cycle Management (RCM) operations. This role ensures effective use of internal tools, processes, and workflows by aligning training to business outcomes and operational performance. The Implementation Trainer partners with implementation, training, and operational teams to support system adoption, optimize workflows, and drive ongoing user effectiveness across client implementations.

Requirements

Bachelor’s degree or equivalent relevant experience
Experience in Revenue Cycle Management (RCM), preferably within Business Office operations such as insurance, self-pay, or collections
Proven experience delivering virtual training, including instructor-led sessions and system training
Experience supporting system implementations, process rollouts, or workflow adoption initiatives
Strong communication and facilitation skills with the ability to engage diverse audiences
Ability to analyze performance data and adjust training strategies to improve outcomes
Proficiency with Microsoft Office and business systems, including revenue cycle or practice management platforms
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
High attention to detail and accuracy in training delivery and content

Nice To Haves

Experience developing training curriculum, job aids, and structured learning programs
Experience working with Learning Management Systems (LMS), including course creation and reporting
Familiarity with Benchmark workflows, tools, or similar RCM systems
Experience in a training, instructional design, or enablement role within healthcare or RCM
Certification or advanced knowledge in RCM specialties such as billing, insurance follow-up, or collections
Experience conducting training needs analysis and performance evaluations
Experience collaborating cross-functionally with implementation, operations, or project teams

Responsibilities

Deliver structured, role-based training on Benchmark workflows, systems, and best practices during client implementations
Facilitate virtual instructor-led training sessions, workshops, and knowledge transfer meetings for internal and client stakeholders
Collaborate with training leadership and implementation teams to develop and maintain training curriculum aligned with operational workflows
Support system readiness activities, including validation of training environments prior to implementation
Analyze assessment results and user feedback to improve training effectiveness and materials
Provide targeted follow-up training, coaching, and remediation sessions based on performance data
Maintain and update training documentation, job aids, and process guides
Support learning management system (LMS) administration, including course creation, updates, and training completion tracking
Participate in client project meetings to gather requirements and communicate training progress and timelines
Support post-go-live adoption and workflow optimization efforts