Customer Identity & Access Management (CIAM) Senior Manager

Accenture•Albany, NY

14d•$112,900 - $338,300

About The Position

Accenture Security is seeking an accomplished Customer Identity and Access Management (CIAM) leader to guide large-scale customer identity transformation programs for enterprise clients. The role leads CIAM strategy, architecture, and delivery across digital channels, covering customer registration, authentication, MFA and passwordless access, consent management, fraud prevention, and related identity capabilities. The Senior Manager oversees the design, build, testing, and production cutover of CIAM solutions, ensuring identity platforms work effectively with applications, APIs, and fraud and risk services. The role also leads multidisciplinary onshore and offshore teams, manages program scope, budget, risk, and quality, builds executive client relationships, supports sales and business development, and contributes to practice growth through offering development, alliance partnerships, and thought leadership. Client-site travel is expected to vary from 25% to 100% depending on business needs and client requirements. Accenture describes its work as helping organizations build cyber resilience through integrated security solutions. The company offers medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. The role’s listed annual salary ranges vary by location, from $112,900 to $338,300. The posting is anticipated to remain open until December 31, 2026.

Requirements

At least 10 years of experience in Identity and Access Management, including at least 6 years of CIAM functional and technical experience.
At least 6 years of experience with end-to-end CIAM implementations, including leadership of solution design, configuration, and delivery.
At least 6 years of experience leading CIAM programs or teams and configuration expertise with leading CIAM platforms.
Bachelor’s degree or equivalent, with a minimum of 12 years of work experience; alternatively, an associate degree with a minimum of 6 years of work experience.
Experience or expertise in customer registration, login, profile, and account lifecycle management.
Experience or expertise in risk-based authentication, fraud prevention, bot detection, and account takeover protection.
Experience or expertise in authorization, consent, and preference management.
Experience or expertise in identity orchestration, customer data migration, directory services, and API integration.
Experience or expertise in federation and SSO using OAuth 2.0, OpenID Connect, and SAML.
Experience or expertise in MFA, passwordless, and passkey authentication using FIDO2/WebAuthn.
Ability to build strong client relationships and partner with organizations to reimagine their business through innovation.
Ability to collaborate across diverse communities, including domain experts, engineers, and designers.
Ability to communicate complex identity and security concepts clearly to executive and non-technical audiences.
Applicants for US employment must have work authorization that does not now or in the future require visa sponsorship.

Nice To Haves

Experience leading large, multidisciplinary delivery teams, including onshore and offshore resources.
External client-facing consulting experience, including executive-level advisory work.
Experience with fine-grained authorization, identity verification, identity orchestration, or fraud risk engine solutions.
Relevant certifications, such as Ping Identity, Okta, ForgeRock, Microsoft Identity, or CISSP.

Responsibilities

Lead the design and delivery of CIAM solutions across clients’ digital channels.
Shape CIAM strategies, roadmaps, and target-state architectures.
Oversee the design, build, testing, and production cutover of customer identity solutions, ensuring identity platforms, applications, APIs, and fraud and risk services work together.
Work with project teams, delivery leads, alliance partners, and client stakeholders to develop customer identity offerings using leading CIAM platforms.
Lead and develop multidisciplinary onshore and offshore teams, managing program scope, budget, risk, and quality.
Build executive client relationships and serve as a trusted advisor on customer identity, security, and digital experience.
Develop business cases for CIAM investments, articulating value in customer experience, conversion, fraud reduction, and operational efficiency.
Lead sales efforts, including opportunity shaping, solution development, proposals, statements of work, and client presentations.
Contribute to CIAM practice growth through offering development, alliance partnerships, and thought leadership.
Travel to client sites as required; the stated travel range is 25% to 100% depending on business need and client requirements.