Customer Identity & Access Management (CIAM) Senior Manager

Accenture•St. Louis, MO

15d•$112,900 - $338,300

About The Position

Accenture Security is hiring an accomplished CIAM leader to shape and deliver large-scale customer identity transformation programs for enterprise clients. The role leads CIAM strategy, architecture, and implementation across digital channels, covering customer registration, authentication, MFA and passwordless access, consent management, and fraud prevention. The Senior Manager translates technical identity concepts into business outcomes, advises executive stakeholders, leads multidisciplinary onshore and offshore teams, and contributes to business growth and talent development. The role oversees CIAM solution design and delivery, including target-state architecture and the design, build, testing, and production cutover of solutions. It works with project teams, delivery leads, alliance partners, and client stakeholders to integrate identity platforms with applications, APIs, fraud, and risk services. The position also manages program scope, budget, risk, and quality; develops client relationships; builds business cases for CIAM investments; and leads sales activities from opportunity shaping through proposals, statements of work, and client presentations. Weekly travel to client sites Monday through Thursday may be needed. Travel may range from 25% to 100%, depending on business need and client requirements. The anticipated posting end date is 12/31/2026. Compensation varies by location and other factors; the listed annual ranges span $112,900 to $338,300 across the locations specified in the posting.

Requirements

At least 10 years of experience in Identity & Access Management, including at least 6 years of CIAM functional and technical experience.
At least 6 years of experience with end-to-end CIAM implementations, including leadership of solution design, configuration, and delivery.
Bachelor’s degree or equivalent (minimum 12 years) work experience; with an associate’s degree, at least 6 years of work experience is required.
At least 6 years of experience leading CIAM programs or teams and configuration expertise in leading CIAM platforms.
Experience with customer registration, login, profile, and account lifecycle management.
Experience with risk-based authentication, fraud prevention, bot detection, and account takeover protection.
Experience with authorization, consent, and preference management.
Experience with identity orchestration, customer data migration, directory services, and API integration.
Experience with federation and SSO using OAuth 2.0, OpenID Connect, and SAML.
Experience with MFA, passwordless, and passkey (FIDO2/WebAuthn) authentication.
Ability to build strong client relationships and partner with organizations to reimagine their business through innovation.
Ability to collaborate across domain experts, engineers, and designers.
Ability to communicate complex identity and security concepts clearly to executive and non-technical audiences.

Nice To Haves

Experience leading large, multidisciplinary delivery teams, including onshore and offshore resources.
External client-facing consulting experience, including executive-level advisory work.
Experience with fine-grained authorization, identity verification, identity orchestration, or fraud risk engine solutions.
Relevant certifications, such as Ping Identity, Okta, ForgeRock, Microsoft Identity, or CISSP.

Responsibilities

Lead the design and delivery of CIAM solutions across clients’ digital channels.
Shape CIAM strategies, roadmaps, and target-state architectures; oversee solution design, build, testing, and production cutover.
Coordinate identity platforms, applications, APIs, and fraud and risk services to ensure they work together.
Work with project teams, delivery leads, alliance partners, and client stakeholders to develop customer identity offerings using leading CIAM platforms.
Lead and develop multidisciplinary onshore and offshore teams, managing program scope, budget, risk, and quality.
Build relationships with client executives and advise them on customer identity, security, and digital experience.
Develop business cases for CIAM investments, explaining value in customer experience, conversion, fraud reduction, and operational efficiency.
Lead sales efforts, including opportunity shaping, solution development, proposals, statements of work, and client presentations.
Continue developing CIAM technical and business expertise and contribute to practice growth through offering development, alliance partnerships, and thought leadership.
Travel to client sites as required; weekly Monday-through-Thursday travel is described as a possibility.