Customer Happiness Summer Intern

Summersalt • St. Louis, MO

1d • Hybrid

About The Position

Summersalt is seeking a paid intern to support our Customer Happiness team for the summer! This individual will take on day-to-day tasks from our CH team in order to support their workload during our peak season. We are looking for someone who works well independently, has excellent time management skills, and can communicate with customers effectively across a variety of platforms.

Our internship program is designed with future leaders in mind and serves as a pipeline for top talent. The ideal candidate will have a balance of creative thinking, organizational skills, and attention to detail. A successful candidate will thrive in a fast-paced environment and ensure that our processes are organized and administered effectively.

Requirements

• Pursuing a degree in Communications, Marketing, Digital Marketing or other related field.
• Availability working full-time hours during summer internship
• Excellent written and verbal communication skills and a knack for the social media one-liner.
• Proficiency with multiple social media platforms, Google Suite, and other communication apps.
• Ability to learn in a fast-paced environment, meet deadlines and adapt to changing priorities
• Strong interpersonal skills and extremely resourceful.
• Detail-oriented and deadline driven.
• Passionate about empowering women and helping others.
• In order to keep up with the rapid pace of our growth and our competitors, we place immense value on quickly absorbing new information, skills, and responsibilities. Learning (really) fast and embracing unpredictability is a must.
• You are the kind of person who is on it before being asked. You believe in striking that perfect balance between dreaming and doing. You are motivated and highly focused.
• You can pivot and shift priorities with complete flexibility. Regardless of when distractions arise, your time management and resource planning skills keep everything running smoothly.
• You are direct and considerate in an effort to achieve the best possible outcome. Your feedback is always intentional, constructive, and moves the business forward.
• You believe in everyday adventure and you can learn something (big or small) in everything we do.

Responsibilities

• Monitor and respond to customer inquiries and feedback on social media platforms including Facebook and Instagram in a timely manner.
• Handle customer feedback/complaints and reporting back to management about critical or consistent feedback related to website functionality, product, or service.
• Communicate with social media followers, respond to questions and monitor customer reviews.
• Assist CH team members in documenting trends and patterns in customer experiences to develop creative solutions that aid our customers.
• Have an eagerness and willingness to over exceed customer expectations when delivering information to ultimately drive customer engagement and build our brand.
• Must follow through with customer requests quickly and seamlessly.
• Ability to work 40 hours per week.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: Associate degree