Customer Growth Strategy Manager | Financial Services

Accenture•Chicago, NY

9d•Hybrid

About The Position

Accenture Song accelerates growth and value for our clients through sustained customer relevance. We bring together strategy, creativity, and technology to help organizations imagine and deliver growth across brand, business, product, marketing, commerce, and service. With deep industry expertise and strong client partnerships, we help financial services leaders design and execute growth strategies that solve real customer needs and deliver measurable outcomes. You Are A growth-minded strategist with experience helping clients translate bold visions into executional reality. You are passionate about solving customer problems in ways that drive business impact, whether through brand, product, marketing, commerce, or service levers. You thrive at the intersection of strategy and execution, comfortable designing a growth strategy, but equally strong at guiding clients through the operating models, processes, and technologies that bring it to life. You know how to orchestrate the best of Accenture’s capabilities to help financial services clients unlock new opportunities. You combine human-centered design, commercial strategy and technology fluency to uncover unmet customer needs and translate them into differentiated businesses, products, value propositions and experiences. You are comfortable using AI-enabled delivery methods and enterprise AI tools to accelerate research, synthesis, ideation, prototyping and strategic decision-making. As a Manager, Customer Growth Strategy, you'll help Financial Services organizations uncover new growth opportunities, improve customer experiences, and develop strategies that create measurable business value.

Requirements

Minimum 5 years of experience in growth strategy, customer strategy, innovation, business transformation, management consulting, or a related field within Financial Services.
Experience developing and implementing strategies that drive measurable business outcomes, including revenue growth, customer engagement, market expansion, or operational efficiency.
Experience leading workstreams and managing teams in client-facing environments.
Bachelor's degree or equivalent professional experience

Nice To Haves

Experience in banking, payments, wealth management, insurance, or capital markets.
Strong strategic thinking and structured problem-solving skills.
Experience developing growth, customer experience, product, or business transformation strategies.
Ability to build business cases, financial models, and value realization plans.
Experience conducting customer research and applying human-centered design methodologies.
Experience facilitating workshops and collaborating with cross-functional teams.
Experience evaluating and improving customer journeys and experiences.
Experience using AI tools or AI-enabled approaches within strategy, innovation, or transformation engagements.
Strong executive communication, storytelling, and presentation skills.
Ability to build trusted relationships with clients and stakeholders.

Responsibilities

Partner with clients to develop growth strategies across customer experience, products, marketing, digital, commerce, and service.
Translate business objectives into actionable roadmaps, operating models, and transformation plans.
Identify and prioritize growth opportunities based on customer needs, market trends, business performance, and competitive insights.
Build business cases and value realization plans that help clients make informed investment decisions.
Support the design and delivery of transformation initiatives that drive revenue growth, customer engagement, operational improvement, and market expansion.
Lead customer research and insight generation to uncover unmet needs, behaviors, and opportunities for growth.
Apply human-centered design principles to develop new products, services, experiences, and business models.
Evaluate opportunities using desirability, viability, and feasibility frameworks to identify the most valuable and practical solutions.
Facilitate workshops and collaborative working sessions with clients and internal teams to align on priorities and strategic direction.
Evaluate end-to-end customer journeys to identify experience gaps and opportunities for improvement.
Define recommendations across people, processes, technology, data, and operating models to enhance customer experiences.
Support clients in designing and implementing customer-centric transformation programs that improve business and customer outcomes.
Help clients understand the impact of emerging technologies, including AI, on their customers, business models, and growth strategies.
Use AI-enabled tools and delivery methods to accelerate research, analysis, concept development, and strategic planning.
Incorporate AI-driven insights into growth strategies while supporting responsible and effective adoption practices.
Lead workstreams and collaborate with multidisciplinary teams across strategy, design, technology, data, marketing, and operations.
Coach and mentor junior team members while helping create a collaborative, high-performing team culture.
Partner across Accenture Song and the broader Accenture organization to deliver integrated solutions for clients.
Turn complex customer, market, and business insights into clear, actionable recommendations.
Develop compelling presentations, business cases, and executive-level communications.
Help clients build alignment around strategic priorities and investment decisions.