Customer Growth Strategy Senior Manager | Financial Services

Accenture•Boston, MA

10d•$122,700 - $317,200•Hybrid

About The Position

Accenture Song accelerates growth and value for our clients through sustained customer relevance. We bring together strategy, creativity, and technology to help organizations imagine and deliver growth across brand, business, product, marketing, commerce, and service. With deep industry expertise and strong client partnerships, we help financial services leaders design and execute growth strategies that solve real customer needs and deliver measurable outcomes. A seasoned growth strategist with years of experience translating vision into execution and measurable value. You are passionate about solving customer problems in ways that drive lasting impact, and you thrive at the intersection of growth strategy and operational delivery. You are equally comfortable working shoulder-to-shoulder with client executives and leading teams to execute complex transformations. Beyond shaping strategies, you are adept at embedding within client relationships, partnering with Accenture account leads, and identifying new opportunities, both organic and inorganic, that grow Accenture Song’s impact and our clients’ businesses. You are also a thought leader, energized by developing provocative perspectives on the future of financial services and packaging them in ways that drive new conversations, opportunities, and growth. You bring depth across human-centered design, commercial strategy and technology-led transformation. You can move from customer evidence and emerging technology signals to a compelling executive growth thesis, a prioritized opportunity portfolio, a fundable business case and an enterprise delivery agenda. You understand how AI-enabled delivery and enterprise AI capabilities can accelerate both the work we perform and the growth solutions we create for clients.

Requirements

10+ years of experience in growth strategy, customer strategy, innovation, business transformation, or management consulting.
Proven track record of originating, shaping, and closing strategic opportunities within client accounts.
Experience developing and implementing growth strategies that deliver measurable business results, including revenue growth, customer acquisition, market share expansion, or operational efficiency.
Demonstrated success leading client engagements and managing senior stakeholder relationships.
Experience leading cross-functional teams across multiple workstreams and complex transformation initiatives.
Bachelor's degree or equivalent professional experience.

Nice To Haves

Deep Financial Services experience across banking, payments, wealth management, insurance, or capital markets.
Experience developing growth strategies, customer experience strategies, or business transformation programs.
Strong business case, financial modeling, and value realization experience.
Experience identifying, shaping, and selling new consulting opportunities.
Strong executive communication, presentation, and storytelling skills.
Experience applying customer research and human-centered design methods to develop products, services, or experiences.
Experience leading AI-enabled strategy or transformation programs.
Ability to build trusted relationships with senior executives and influence key decisions.
MBA or other advanced degree preferred.

Responsibilities

Partner with senior Financial Services executives to develop enterprise growth strategies across brand, product, marketing, commerce, customer experience, and service.
Translate ambitious growth visions into actionable roadmaps, operating models, and investment priorities that drive measurable business outcomes.
Identify, prioritize, and activate growth opportunities that deliver revenue expansion, customer acquisition, retention, and profitability improvements.
Build multi-horizon portfolios of growth initiatives, balancing near-term impact with long-term transformation objectives.
Serve as a trusted advisor to client executives, bringing strategic insight, industry perspective, and innovative thinking to critical business challenges.
Embed within client relationships and collaborate with Accenture account teams to identify, shape, and originate new business opportunities.
Develop compelling executive-level narratives and business cases that connect customer insights, market trends, strategic choices, and financial outcomes.
Contribute to the growth of Accenture Song through opportunity development, proposal shaping, and client relationship expansion.
Lead human-centered innovation programs that transform customer insights and unmet needs into differentiated businesses, products, services, and experiences.
Guide opportunity discovery, concept development, validation, and investment decision-making using desirability, viability, and feasibility frameworks.
Lead customer journey transformation efforts and define the people, process, data, technology, and operating model changes required to deliver improved experiences at scale.
Advise clients on the implications of emerging technologies, including enterprise AI, and translate those trends into actionable growth strategies.
Integrate AI-enabled approaches into client engagements to accelerate insight generation, decision-making, delivery effectiveness, and value realization.
Guide organizations in responsible AI adoption, governance, change management, and enterprise scaling strategies.
Lead multidisciplinary teams across strategy, research, design, analytics, technology, and operations.
Coach and mentor practitioners while fostering a culture of innovation, collaboration, and high performance.
Partner across Accenture to bring together creativity, technology, and intelligence to deliver end-to-end growth solutions.
Develop and commercialize industry-leading points of view on Financial Services growth, customer behavior, AI, and business transformation.
Represent Accenture Song in client conversations, executive forums, industry events, and market-facing thought leadership initiatives.