Customer Growth Strategy Consultant

Accenture • Montreal, QC

1d • CA$33 - CA$57 • Hybrid

About The Position

Accenture Song is a new breed of agency focused on Experience, driving lasting growth for clients by helping them design, build, and run meaningful experiences. As the world’s largest, most disruptive agency, we transform organizations through products and services, build and deliver award-winning campaigns, and pilot, integrate, scale, and run platforms that underpin great experiences. This role is within Accenture Song Canada’s Customer Growth Strategy team, focusing on client engagements related to customer-led growth, innovation strategy, growth diagnostics, business case development, customer insight, operating model design, and transformation value realization.

Requirements

• 3+ years of relevant experience in consulting, strategy, innovation, startups, venture-building, corporate strategy, or a related field.
• 3+ years experience supporting or leading strategy projects, client workstreams, workshops, analysis, and executive deliverables.
• 3+ years experience conducting market research, customer research, competitive analysis, and strategic synthesis.
• 3+ years experience developing recommendations, roadmaps, business cases, or strategic options for senior stakeholders.
• Strong ability to work with ambiguity and structure complex business problems.
• Strong storytelling skills, with the ability to turn analysis into clear, compelling executive narratives.
• Strong AI adoption and comfort using GenAI tools to improve productivity, quality, and ways of working.
• Strong written and verbal communication skills.
• Strong collaboration skills across multidisciplinary teams.
• Ability to anticipate issues, identify risks, and propose practical solutions.
• Ability to balance strategic thinking with hands-on delivery.
• Strong curiosity about customer behavior, market shifts, innovation, AI, and emerging business models.
• A minimum of a high school diploma or GED/CAEC.
• English is required for this position as this role will regularly interact with stakeholders across Canada, US and other countries across our Global footprint where English is the common language.

Nice To Haves

• Eligibility to obtain Security Reliability clearance.
• University degree.
• Experience in customer growth, commercial growth, innovation strategy, customer experience, loyalty, B2B growth, B2C growth, or digital transformation.
• Experience working with AI-enabled research, innovation, strategy, or productivity tools.
• Experimented with the creation of AI agents and have a portfolio of specific AI agents and AI applications to prove your experience.
• Experience developing customer value propositions, growth strategies, business cases, or new product / service concepts.
• Experience with customer data, commerce, marketing, service, loyalty, or digital product initiatives.
• Experience supporting large transformation programs and connecting them to business value or customer outcomes.
• Industry expertise in Retail, Financial Services, Health and Public Sector.
• Experience designing and facilitating workshops with clients or senior stakeholders.
• Experience creating reusable methods, frameworks, templates, or thought leadership.

Responsibilities

• Support delivery of customer growth strategy engagements, including growth diagnostics, growth acceleration sprints, opportunity assessments, business cases, and transformation value realization work.
• Structure ambiguous client problems into clear workplans, hypotheses, analyses, and executive-ready recommendations.
• Conduct market, customer, competitor, and industry research to identify growth opportunities, risks, demand shifts, and strategic implications.
• Synthesize qualitative, quantitative, behavioral, market, and digital signals into actionable customer and commercial insights.
• Develop growth opportunity maps, value pools, prioritization frameworks, customer journeys, value propositions, and strategic roadmaps.
• Support innovation strategy work, including whitespace identification, new product / service / business concept development, opportunity validation, and growth portfolio prioritization.
• Build business cases for growth opportunities, including market sizing, value drivers, investment requirements, risks, assumptions, and expected outcomes.
• Support operating model work for organizations looking to organize, govern, fund, and scale growth more effectively.
• Design and support client workshops, stakeholder interviews, executive working sessions, and internal strategy sessions.
• Translate analysis and insight into compelling executive narratives, recommendations, and client-ready materials.
• Support growth-related transformation work by connecting platform, data, AI, commerce, service, and operating model initiatives to measurable customer and commercial outcomes.
• Work with senior leaders and cross-functional Accenture teams across Song, Strategy, Technology, Data & AI, Operations, and industry groups.
• Apply AI tools and new ways of working to improve the speed, quality, and efficiency of research, analysis, synthesis, and content development.
• Contribute to reusable Customer Growth assets, methods, frameworks, thought leadership, case examples, and practice knowledge.
• Support business development activities where needed, including account research, opportunity hypotheses, proposal materials, pursuit support, and executive briefing documents.
• Help ensure deliverables are clear, rigorous, practical, and grounded in measurable client value.

Benefits

• Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience.
• As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below.
• Information on benefits is here

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED