Growth Strategy Enablement

Clay Labs•New York, NY

4d•$145,000 - $185,000•Onsite

About The Position

Clay is seeking a full-time Growth Strategy (GS) Enablement hire to join their enablement team. This role will focus on building and scaling onboarding and enablement programs for the customer-facing team. The goal is to help the GS team ramp faster, serve customers more strategically, and uncover new opportunities for retention and expansion. This position is crucial during a period of significant company growth, with the team expected to double in size this year. The GS team collaborates with fast-growing SaaS companies to define, scale, and expand their Clay strategy. The role involves designing and delivering programs to enhance the team's technical fluency and their ability to translate Clay workflows into business impact. Ultimately, this role will shape how Clay onboards, trains, and grows world-class customer strategists who drive measurable impact. This role is ideal for an enablement leader or an experienced CSM who enjoys identifying trends, building programs from scratch, and empowering others.

Requirements

4+ years experience in enablement or customer success, ideally in a high-growth SaaS environment
Strong communicator and facilitator comfortable running workshops, certifications, and executive-level conversations.
Technically fluent and comfortable understanding data workflows, integrations, and automation concepts.
Experience building and scaling enablement programs including: onboarding, ever-boarding, certifications, and playbooks that improved adoption, retention, or expansion outcomes.
Experience building content and managing enablement systems (e.g., Notion, Gong, or an LMS) to centralize resources and measure adoption.
Curious, collaborative, and excited to partner across GTM to ensure teams are equipped to drive growth.
Highly organized and detail-oriented – can quickly detect gaps in onboarding and enablement, then drive solutions forward.
Bias for action – can go from 0 → 1 fast, take ownership, and execute without directions each step of the way.
NYC-based or willing to relocate (this role is in-person).

Responsibilities

Design and scale onboarding and ever-boarding programs that accelerate ramp time and set a consistent foundation for success through live workshops, certifications, and training.
Capture and scale what top performers do best, turning learnings into repeatable frameworks, talk tracks, and playbooks that raise the bar across the team.
Collaborate cross-functionally with Product, Marketing, and GTME to translate product releases into actionable workflows and plays that drive product adoption and retention.
Build and maintain enablement systems that support a rapidly growing GS team.
Leverage AI and automation to optimize knowledge sharing and personalize learning.
Improve ramp time, increase adoption, and drive measurable performance across the GS organization.