Customer Growth Lead (official title TBD)

Jersey Watch

1d•Remote

About The Position

Jersey Watch is seeking an experienced sales professional to join their remote-first team as the first sales representative. This role will lead the front lines of new customer growth, with significant autonomy and responsibility. Jersey Watch provides an all-in-one software platform for youth sports organizations, managing websites, registration, payments, schedules, and communication. The company emphasizes product-led growth, with most new organizations discovering and setting up the platform independently. This position will focus on helping customers convert faster and guiding them through the sales funnel from discovery to close. The role involves a blend of sales and customer care, as the line between these functions is blurred due to the self-serve nature of the product. The Customer Growth Lead will be responsible for understanding prospect needs, demonstrating the value of Jersey Watch, and converting them into long-term customers. This role is seen as a launching pad for a career in sales and leadership, with expectations for the individual to recruit and lead future sales team members.

Requirements

2+ years working in sales
Ability to hit the ground running within the first few months
US Based
Naturally curious and a strong listener
Comfortable on the phone, on Google Meet, and over email
Organized and self-directed
Empathetic and patient
Coachable

Nice To Haves

Experience in youth sports as a player, coach, referee, board member, or parent volunteer
Previous internship or role in sales, customer success, SDR/BDR, retail, or hospitality
Familiarity with product-led growth and self-serve SaaS products

Responsibilities

Own inbound sales, working trial signups, demo requests, and email inquiries.
Run discovery calls and product walkthroughs with league administrators, coaches, and club directors.
Develop relationships with volunteer sports administrators in the US & Canada.
Source, create, and close new customers through outbound campaigns, including finding lead lists, creating outbound email campaigns, and signing up new customers.
Convert self-serve users by proactively reaching out to active trial accounts, identifying likely converters, and guiding them through setup and payment.
Sell consultatively, understanding organization structures and mapping Jersey Watch's capabilities to their needs and pain points.
Partner daily with the Customer Care team on handoffs, escalations, and shared accounts, and assist with onboarding or troubleshooting for customers brought in.
Surface recurring objections, feature gaps, and friction points to product and marketing teams to improve the PLG motion.
Maintain clean pipeline hygiene in the CRM, track activity, and meet weekly and monthly activity and customer targets.
Influence scripts, sequences, pricing conversations, and the Sales-to-Customer Care handoff process as the first member of the sales team.