Product & Growth Lead (Customer Facing)

Salient • San Francisco, CA

2d • Onsite

About The Position

We’re building the AI infrastructure powering the future of financial operations - starting with automating the most painful and complex workflows in loan servicing. Backed by a16z and Y Combinator, with $65M raised in Series A funding. 8-figure ARR < 2 years already serving > 20% of the auto lending industry, and processing millions of real customer calls and transactions daily. Fully deployed with major financial institutions - not just PoCs. We are expanding into new financial services segments! In-person office culture in San Francisco, CA. We're fully integrated with our customers, own the full stack, and are moving fast to bring modern AI into regulated industries where precision, reliability, and performance matter most.

Requirements

• 4-8+ years in product, growth, or hybrid roles at fast-growing startups
• Experience building 0→1 products, ideally in AI, fintech, or B2B SaaS
• Balance of product intuition, data-driven decision-making
• Comfort working closely with engineers and researchers to ship fast in ambiguous environments
• Comfortable owning and driving customer relationship and product usage.
• Track record driving measurable user or revenue growth through product improvements

Nice To Haves

• Background in compliance-heavy industries (fintech, lending, reg-tech)
• Technical fluency with AI/ML products
• Experience scaling enterprise adoption and driving expansion within existing accounts
• Previous experience as an early product hire building processes from scratch
• MBA

Responsibilities

• Own the roadmap for growth-critical product initiatives
• Ship 0→1 products collaborating with engineering, research, and design from concept to launch
• Work directly with customers and prospects to understand pain points and translate insights into product opportunities
• Drive data-informed decisions on what to build and how to position it
• Build and optimize enterprise growth motions
• Establish metrics and run experiments that prove what's working
• Ensure customer requests, tickets, and issues are triaged and resolved quickly
• Act as the voice of the customer internally, ensuring feedback loops directly inform product and growth priorities
• Drive customer retention and expansion, proactively identify risks, secure renewals, and uncover opportunities to increase contract value

Benefits

• medical, dental, and vision coverage
• a generous 401(k)
• catered lunches

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed