Sales & Customer Growth Lead

Jersey Watch•Cincinnati, OH

1d•Remote

About The Position

Jersey Watch is seeking an experienced sales professional to lead new customer growth as the first sales representative at the company. This role offers significant autonomy and responsibility within a small, remote-first team. Jersey Watch provides an all-in-one software platform for youth sports organizations, managing websites, registration, payments, schedules, and communication. The company emphasizes product-led growth, with many organizations discovering and adopting the platform independently. This position will focus on accelerating customer conversion and guiding prospects through the sales funnel from discovery to close.

Requirements

2+ years working in sales
Ability to hit the ground running within the first few months
US Based
Naturally curious and a strong listener
Comfortable on the phone, on Google Meet, and over email
Clear written communication skills
Organized and self-directed
Empathetic and patient
Coachable, seeking feedback and sharing learnings
Strong fit with company values

Nice To Haves

Experience in youth sports as a player, coach, referee, board member, or parent volunteer
Previous internship or role in sales, customer success, SDR/BDR, retail, or hospitality
Familiarity with product-led growth and self-serve SaaS products

Responsibilities

Own inbound sales, working trial signups, demo requests, and email inquiries.
Run discovery calls and product walkthroughs with league administrators, coaches, and club directors.
Develop relationships with volunteer sports administrators in the US & Canada.
Source, create, and close new customers through outbound campaigns, including lead list generation and email campaign creation.
Convert self-serve users by proactively reaching out to active trial accounts, identifying likely converters, and guiding them through setup, payment, and go-live.
Sell consultatively by understanding organization structures and mapping Jersey Watch's capabilities to customer needs and pain points.
Partner daily with the Customer Care team on handoffs, escalations, and shared accounts, and assist with onboarding and troubleshooting for own customers.
Surface recurring objections, feature gaps, and friction points to product and marketing teams to refine the PLG motion.
Maintain clean pipeline hygiene in the CRM, track activity, and meet weekly and monthly activity and customer targets.
Help shape the sales playbook, influencing scripts, sequences, pricing conversations, and the Sales-to-Customer Care handoff process.