Verizon Consumer Group: Customer Go To Channel Operations Summer 2027 Internship

Verizon • Basking Ridge, NJ

1d • Hybrid

About The Position

Verizon is hiring a summer 2027 intern for its Customer Go to Channel Operations organization. The internship offers hands-on work on a real-time business project and broad exposure across Verizon’s AI-first ecosystem. Interns may collaborate with mentors and teams across business units, and high-performing interns may be considered for a developmental rotational program.

The role supports channel readiness and go-to-market execution for product launches, promotions, and rate plan changes across Sales and Service channels. It involves collaborating with Marketing, Product, Customer Experience, Training, and Technology teams; translating offer details into operational workflows; tracking post-launch performance; gathering frontline feedback; and identifying process improvements.

This is a 10-week, full-time, temporary hybrid internship from June 2027 to August 2027, based in Basking Ridge, New Jersey. The hybrid schedule includes working from home and a minimum of three days per week in the office, with assigned days set by the manager. Interns are expected to attend a multi-day in-person Intern Marquee event in Basking Ridge. Relocation assistance may be available if relocation is required. The base pay rate is $25.00 per hour.

Requirements

• Currently enrolled in a Bachelor's degree program, with an expected graduation date between December 2027 and June 2028, and in good academic standing.
• Available to participate in a full-time, hybrid, 10-week temporary internship between June 2027 and August 2027.
• Authorized to work in the U.S. without restrictions or the need for future sponsorship.
• Willing and able to travel and relocate.
• Demonstrated agile, clear, and persuasive written and verbal communication.
• Demonstrated work or project expertise designing frictionless, end-to-end customer or user journeys powered by dynamic pricing, predictive value realization, or complex MarTech stacks.
• Experience with AI tools such as Gemini, Claude, or NotebookLM.
• Able to adapt to fast-paced challenges using systems thinking, data-driven reasoning, technical acumen, collaboration, and ethical judgment.

Nice To Haves

• Currently enrolled in a Bachelor's degree program in Business Administration, Digital Media & Marketing, Marketing, Operations Management, or a related major.
• Familiarity with retail, digital, or customer service operations and tools.
• Ethical judgment, customer empathy, and operational excellence.
• Demonstrated experience driving cross-functional projects and applying systems thinking, data-backed reasoning, and process simplification to solve complex problems and streamline workflows across matrixed teams.
• A track record of rapid skill acquisition and entrepreneurial initiative, with the ability to use technical and data literacy, including AI tools, to adapt to shifting priorities and deliver customer-centric outcomes.

Responsibilities

• Support channel readiness and go-to-market execution for new product launches, promotions, and rate plan changes across Sales and Service channels.
• Partner with Marketing, Product, Customer Experience, Training, and Technology teams to translate offer details into clear operational workflows.
• Track post-launch channel performance metrics, gather frontline feedback, and identify opportunities for operational process improvements.
• Contribute to a real-time business project with timely, impactful work.

Benefits

• 401(k) Savings Plan with a dollar-for-dollar company match on the first 6% of eligible pay contributions.
• Holiday pay, as applicable.
• Relocation assistance may be available if relocation is required.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern