Verizon Consumer Group: Customer Go To Channel Operations Summer 2027 Internship

Verizon • Basking Ridge, NJ

2d • Hybrid

About The Position

Verizon is seeking an intern for its Consumer Group Customer Go To Channel Operations organization. The intern will work on a real-time business project supporting channel readiness and go-to-market execution for product launches, promotions, and rate plan changes across Sales and Service channels. The role involves collaborating with Marketing, Product, Customer Experience, Training, and Technology teams to translate offer details into operational workflows, tracking post-launch performance, gathering frontline feedback, and identifying process improvements.

This is a 10-week, full-time hybrid internship from June 2027 to August 2027, based in Basking Ridge, New Jersey. The role includes working from home and at least three office days per week, as determined by the manager. Interns will also attend a multi-day, in-person Intern Marquee event in Basking Ridge. Relocation assistance may be available if relocation is required.

The internship is intended for rising seniors with a graduation date between December 2027 and June 2028. Candidates should bring strong communication, problem-solving, systems-thinking, data, and technical skills, and demonstrate a customer-first approach, ethical judgment, adaptability, and collaborative leadership. The hourly base pay rate is $25.00.

Requirements

• Currently enrolled in a bachelor's degree program, in good academic standing, with an expected graduation date between December 2027 and June 2028.
• Able to participate in a full-time, hybrid, 10-week temporary internship between June 2027 and August 2027.
• Authorized to work in the United States without restrictions or need for future sponsorship.
• Willing and able to travel and relocate.
• Demonstrated agile, clear, and persuasive written and verbal communication.
• Demonstrated work or project expertise designing frictionless end-to-end customer or user journeys powered by dynamic pricing, predictive value realization, or complex MarTech stacks.
• Experience with AI tools such as Gemini, Claude, or NotebookLM.

Nice To Haves

• Currently enrolled in a bachelor's degree program in Business Administration, Digital Media & Marketing, Marketing, Operations Management, or a related major.
• Familiarity with retail, digital, or customer service operations and tools.
• Ethical judgment, customer empathy, and operational excellence.
• Demonstrated experience driving cross-functional projects and using systems thinking, data-backed reasoning, and process simplification to solve complex problems and streamline workflows across matrixed teams.
• Track record of rapid skill acquisition and entrepreneurial initiative, with ability to use technical and data literacy, including AI tools, to adapt to shifting priorities and deliver customer-centric outcomes.

Responsibilities

• Support channel readiness and go-to-market execution for new product launches, promotions, and rate plan changes across Sales and Service channels.
• Partner with Marketing, Product, Customer Experience, Training, and Technology teams to translate offer details into clear operational workflows.
• Track post-launch channel performance metrics, gather frontline feedback, and identify opportunities for operational process improvements.
• Work collaboratively with mentors and cross-functional stakeholders on a business-dependent project.

Benefits

• 401(k) Savings Plan with a dollar-for-dollar company match on the first 6% of eligible pay contributions.
• Holiday pay, as applicable.
• Relocation assistance may be available if relocation is required.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern