Customer Fulfillment Coordinator - 1st Shift

MacLean-Fogg•Farmington Hills, MI

6d•$25 - $28•Onsite

About The Position

MacLean-Fogg is seeking a Customer Fulfillment Coordinator for our Farmington Hills, Michigan location. In this role, you will coordinate customer orders, inventory, kitting, packaging, and shipping activities to support accurate, on-time fulfillment for OEM, aftermarket, and consumer programs. You'll work closely with customers and cross-functional teams to resolve complex issues, improve processes, and support daily fulfillment operations.

Requirements

High school diploma.
At least 4 years of experience in customer service, order fulfillment, logistics, supply chain, project coordination, manufacturing, or a related field.
Experience using ERP and order management systems.
Proficiency with Microsoft Office applications.
Working knowledge of customer order processing, fulfillment, inventory management, and logistics processes.
Demonstrated ability to troubleshoot and resolve complex customer, order, inventory, and fulfillment issues.
Strong organizational, time-management, and problem-solving skills, with attention to detail and accuracy.
Effective verbal and written communication skills, a customer-focused approach, and the ability to collaborate across departments.
Ability to work independently, coordinate multiple priorities and deadlines, follow work instructions, and identify process improvement opportunities in a fast-paced manufacturing environment.

Nice To Haves

Experience in an automotive or manufacturing environment.
Experience using JDE and Shopify.
Previous experience providing work direction, coaching, training, or mentoring to others.

Responsibilities

Coordinate customer orders from receipt through shipment, including order processing, part kitting, packaging, shipping, and fulfillment activities to ensure accuracy and timely delivery.
Serve as a primary liaison between customers and internal teams, communicating order status, delivery schedules, delays, and other important updates while resolving customer service and fulfillment concerns.
Monitor inventory levels and coordinate replenishment of components, finished goods, and packaging materials to support customer requirements and daily operations.
Use ERP and order management systems, including JDE and Shopify, to support pricing, order processing, tracking, reporting, information gathering, and troubleshooting.
Track project timelines, action items, customer requirements, and deliverables while maintaining accurate work instructions, shipping documentation, inventory records, and other required information.
Collaborate with Sales, Operations, Quality, Engineering, Supply Chain, and Logistics to resolve customer complaints, scheduling challenges, and fulfillment issues. Partner with Accounting to investigate and resolve invoice and billing discrepancies.
Identify opportunities to improve fulfillment efficiency, inventory accuracy, process effectiveness, and customer satisfaction. Independently resolve complex customer, order, and inventory issues, escalating matters when appropriate.
Provide day-to-day work direction, coaching, and mentoring to assigned team members. Maintain an organized work area using 5S standards and follow established safety, environmental, and quality procedures.