Customer Focused Team Director

Celestica International LP•Fort Worth, TX

2d•Onsite

About The Position

This position is located in our Fort Worth, TX facility. It involves managing a large and/or complex Customer Focused Team within a site. The role is accountable for the execution of the customer's business within the site, managing cost budgets, driving improvements in performance and customer loyalty, reducing costs, and improving overall financial performance. This is the first Director level position, providing direct and indirect supervision to subordinate managers and employees in highly specialized roles. The work requires investigating and resolving unusual conditions with long-term implications, developing new strategies and policies, and analyzing difficult problems. The role participates with other senior managers in establishing strategic plans and objectives, with overall responsibility for planning, budgeting, implementing, and maintaining costs, methods, and employees in a functional area. Final decisions on administrative and operational matters are made, and erroneous decisions can have a serious impact on functional, site, or company operations. The role directs and controls a broad functional area through department managers, assigns objectives, reviews performance, approves compensation, and coaches for improved performance. Regular interaction with executives and/or major customers is expected, often involving controversial situations, customer negotiations, or influencing senior managers. The role may also represent the organization in public speaking and community events.

Requirements

In–depth knowledge of the production processes and the tools and equipment used.
In-depth knowledge and understanding of the business unit and how decisions impact customer satisfaction, product quality, inventory, on-time delivery and the financial performance of the unit.
Ability to coordinate a wide variety of resources to meet production quality, operational, supply chain and financial targets using CLS Project Management methodology where appropriate.
Has highly and comprehensively developed skills in the following CLS defined competencies: Personal Attributes, Interpersonal; Business Technical and Leadership Competencies and is progressing on executive competencies.
Ability to effectively communicate with a wide variety of internal and external customers.
Ability independently and effectively to lead, manage, mentor, train and motivate a diverse group of employees to achieve challenging targets within tight time deadlines and in a highly dynamic operating environment.
Ability to contribute to strategic development of Celestica's relationship with customers.
Extensive experience in World Class Manufacturing/Lean implementation.
Very strong communication and presentation skills
Ability to lead cross functional and inter-site teams to achieve improvement objectives

Responsibilities

Leads a very large or complex Customer Focused Team within a site through a team of managers.
Has total business responsibility for the execution of the business of a customer or group of customers.
Ensures the CFT generates world class value for the customer from their business within CLS, and develops customer loyalty through the work of the CFT.
Leads the creation and implementation of action plans which comprehensively resolve customer issues.
Is a role model in initiating and lean and six sigma projects and ensuring their successful completion.
Plans, manages and controls CFT performance by establishing overall direction and priorities.
Establishes policies and guidelines and evaluates results.
Monitors performance of business execution using MOR and other appropriate metrics.
Reports on performance to site/regional management and GCU Leadership.
Leads the creation and implementation of action plans to correct out of target conditions.
Responsible for financial performance of the business.
Ensures that all financial metrics (Pricing, service billing, ROIC A/R etc.) are managed within contract requirements.
Recommends and manages the CFT budget and financial forecast.
Works strategically with Sales/BD/GCU to identify and win new business opportunities, using innovative solutions to increase customer business level.
Selects employees, assigns objectives, reviews performance and approves employee compensation.
Coaches for improved performance, mentors staff, approves disciplinary actions and reassigns personnel as necessary to optimize CFT performance.
Accountable for employee satisfaction improvement within CFT.
Leads cross-functional process improvement groups.
Independently represents company to customer at executive level.
Can act as the senior customer contact.
Leads initiatives with the customer, site and GCU to implement lean principles throughout the extended supply chain between vendors, Celestica and the customer.