Senior Director, BPS Category Support – Focused Service

Referrals • McLean, VA

3d • Hybrid

About The Position

This role is based at one of our corporate offices in Memphis, TN or McLean, VA. Exceptional Hospitality Starts with You. This is your chance to be part of an in-house Brand Performance Support (BPS) team that delivers responsive support to Hotel Leaders across over 9,000 hotels through close collaboration with many parts of the business! As a Senior Director, BPS Category Support reporting to the Vice President of BPS, you will work with the Global Brands and Commercial Services Organization and multiple Hilton Partners to provide resources that support hotel leaders for new openings, conversion ramp-up, performance delivery, and service optimization.

Requirements

• Seven (7) years of related professional experience
• Five (5) years of Hotel and/or Hospitality Management experience
• Three (3) years of people management experience
• Firm understanding of franchisee and franchisor relationships, and owner or management company relationships.
• Travel up to 35% of the time

Nice To Haves

• BA/BS Bachelor's Degree
• Three (3) years of experience working with Hilton Brands
• Focused Service Brand Experience
• Demonstrated proficiency with Salesforce and Tableau
• Knowledge of the hotel development process including financing, construction, design, and operations

Responsibilities

• Focus on serving the Category Leader's needs to ensure the hotel support needs are met.
• Work as a collaborative and trusted partner to manage the needs and expectations of the Category Leader in concert with the BPS resources available to accomplish the support.
• Partner with other BPS Senior Directors to ensure the “BPS central support” components are used and maximized (ie, Targeted Coaching Emails, Boost Action Plans).
• Understand the objectives of the Category and its Brands to ensure the Category Support teams are deployed in the most impactful manner that drive the highest results.
• Lead a team of Directors, Senior Managers, and Managers to deliver customized support for hotels within the Category and its Brands.
• Represent BPS across the enterprise in multiple projects, work groups, and initiatives related to the Category and its Brands.
• Provide overall hotel support status, gain consensus on hotel support deployment and “opportunity” hotel prioritization.
• Oversee the facilitation and coordination of hotel consultation efforts within the Category, assess the quality and consultation recaps, and the necessary follow-up on agreed upon action steps to be taken by the hotels.
• Be the voice and advocate of Hilton with “supported” hotels to ensure brand compliance and representation.
• Craft and deliver impactful communications, including presentations, to internal and external audiences and senior-level partners.
• Ensure all Category/Brand hotel support activities are documented in Salesforce.
• Participate in monthly Brand Compliance Committee Meetings, Monthly Commercial Focus Meetings, and other meetings/events involving the Category where BPS representation is needed/requested.

Benefits

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what's next

What This Job Offers

• Job Type: Full-time
• Career Level: Senior