Customer First Administrator

Toyota North America • San Ramon, CA

1d • Onsite

About The Position

Toyota’s San Francisco Region is looking for a passionate and highly motivated Customer First Administrator. Reporting to the Customer Services Operations Manager, you will be providing support to the Customer Services Operations department to ensure that office operations run effectively, including administrative tasks, ad hoc requests, and customer service region and dealership personnel.

Requirements

• College Degree or equivalent professional work experience
• Strong communication, organizational, and time management skills
• Experience with Microsoft Word and Excel

Nice To Haves

• Working knowledge of Guest Experience Center operations, Guest Experience Platform (Salesforce).
• Understanding of California Lemon Law requirements preferred

Responsibilities

• Supporting CFA & FTS teams with all GEP cases; including but not limited to Lemon Law documents and information collection, Arbitrations deadline tracking, and closing Dealership cases.
• Tracking vehicles through the repair and auction process, and granting GEP & CarFax access to dealership and region users.
• Tracking, Dealer Daily page updates & dealer communications for: TECS/TECS Elite/TTEN, FIRTFT, CXi, TXM, SSTs, Floormat survey Tracking, set up and coordination for all training classes.
• Administrative support for contest & events (ex: letters/emails, tracking, planning, billing and budget); for events like MDT event, Quality Champions, Excellence and President’s Award.
• Producing monthly executive summaries of department progress.

Benefits

• Professional growth and development programs to help advance your career, as well as tuition reimbursement
• Team Member Vehicle Purchase Discount
• Toyota Team Member Lease Vehicle Program (if applicable)
• Comprehensive health care and wellness plans for your entire family
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
• Paid holidays and paid time off
• Referral services related to prenatal services, adoption, childcare, schools and more
• Tax-Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees