Customer Experience Team Lead

Plastic Printers•Hastings, MN

About The Position

Develop People. Build Teams. Create Exceptional Customer Experiences. Some leaders manage tasks. Others develop people. At Plastic Printers, we're searching for an energetic, positive leader who is passionate about helping people grow, building high-performing teams, and creating an environment where employees and customers thrive. This role oversees our Impressions Specialists, Client Engagement Team, and Customer Satisfaction functions. Your success won't be measured by how many tasks you complete. It will be measured by how many people you help succeed. Many companies hire managers to enforce policies. We are looking for someone who can: Coach and develop employees, Build confidence in new team members, Create positive energy and engagement, Help employees discover their strengths, Support career growth and advancement, Foster a culture of accountability and continuous improvement. Many of our team members may join with little or no experience in customer service, consulting, or sales. Your role is to help transform potential into professional growth.

Requirements

Leadership, coaching, or supervisory experience
Strong communication and relationship-building skills
Ability to motivate and develop others
Positive attitude and growth mindset
Passion for customer experience and team success

Nice To Haves

Customer service leadership experience
Sales leadership experience
Call center leadership experience
Operations management experience
Training and development experience
Industry experience is not required. We can teach products and processes. We're looking for someone who can inspire people.

Responsibilities

Coach, mentor, and support team members daily
Help employees develop communication, customer service, and consulting skills
Conduct regular one-on-one meetings
Identify strengths and development opportunities
Support career path planning and professional growth
Lead the Impressions Specialist, Client Engagement, and Customer Satisfaction teams
Create a positive, supportive, and high-energy work environment
Foster teamwork, collaboration, and accountability
Recognize and celebrate team successes
Ensure customers receive exceptional service across phone, chat, and email channels
Support team members in handling customer challenges and opportunities
Promote a culture of kindness, professionalism, and problem-solving
Continuously look for ways to improve the customer experience
Monitor daily performance metrics and KPIs
Help team members naturally improve performance through coaching and development
Ensure established processes and workflows are followed consistently
Identify opportunities to improve efficiency and customer outcomes
Help maintain and strengthen our positive company culture
Create an environment where people enjoy coming to work
Encourage learning, growth, and innovation
Support company events, celebrations, and team-building activities