Part-Time Customer Experience Supervisor

TJX•Rossford, OH

17h•Onsite

About The Position

The Part-Time Customer Experience Supervisor is responsible for promoting an excellent customer experience at a TJ Maxx store. The role oversees front-of-store Associates to ensure prompt, courteous service and the promotion of loyalty programs. The Supervisor leads by example, engages with customers, maintains a clean and organized store, and models outstanding customer service. The position includes training and mentoring Associates, coordinating front-end coverage and breaks, responding to customer concerns, and ensuring tasks are completed according to the store plan. The Supervisor works with management and Associates to communicate priorities, provide feedback, support training needs, and promote compliance, safety, and shrink-reduction goals. Other duties may be assigned.

Requirements

Available to work a flexible schedule, including nights and weekends.
Strong understanding of merchandising techniques.
Ability to multitask.
Strong communication and organizational skills, with attention to detail.
Ability to respond appropriately to changes in direction or unexpected situations.
Ability to work effectively with peers and supervisors as a team player.
Ability to train others.
1 year of retail experience and 6 months of leadership experience.

Responsibilities

Promote an excellent customer experience and a positive internal and external customer experience.
Oversee front-of-store Associates to ensure prompt, courteous service and promotion of loyalty programs.
Engage and interact with customers, model outstanding customer service, and maintain a clean and organized store.
Promote honesty and integrity and maintain confidentiality.
Train and mentor Associates on front-end principles and coach them on personalizing the customer experience while promoting loyalty programs.
Assign registers, respond to point-of-sale coverage needs, and coordinate breaks for Associates.
Address customer concerns and issues promptly.
Ensure Associates complete tasks and activities according to the store plan, prioritizing as needed.
Communicate priorities and progress accurately and effectively with management and Associates.
Provide and accept recognition and constructive feedback.
Partner with Management on Associate training needs.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in store shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.

Benefits

Associate discount
Employee Assistance Program (EAP)
Smoking cessation support
Bereavement benefit
401(k) with Associate contributions
Child care discounts
Cell phone discounts
Pet insurance
Legal insurance
Credit union
Referral bonuses
401(k) match for those who meet service or hours requirements
Medical, dental, and vision insurance for those who meet service or hours requirements
Health Savings Account (HSA) for those who meet service or hours requirements
Health care Flexible Spending Account (FSA) for those who meet service or hours requirements
Life insurance for those who meet service or hours requirements
Short- and long-term disability for those who meet service or hours requirements
Paid parental leave for those who meet service or hours requirements
Paid holidays, vacation, and sick time for those who meet service or hours requirements
Auto and home insurance discounts for those who meet service or hours requirements
Scholarship program
Adoption assistance