PART-TIME CUSTOMER EXPERIENCE SUPERVISOR (KENWOOD)
About The Position
The Customer Experience Supervisor is responsible for promoting an excellent customer experience and overseeing Associates at the front of the store. The role ensures prompt, courteous service and promotes loyalty programs, while leading by example through customer engagement and maintaining a clean, organized store. The supervisor trains and mentors Associates, coordinates front-end operations, addresses customer concerns, and partners with Management to support training and store priorities. The position also supports safety, labor-law compliance, and shrink-reduction goals.
Requirements
- Available to work a flexible schedule, including nights and weekends.
- Strong understanding of merchandising techniques.
- Ability to multitask.
- Strong communication and organizational skills with attention to detail.
- Ability to respond appropriately to changes in direction or unexpected situations.
- Ability to work effectively as a team player with peers and supervisors.
- Ability to train others.
- One year of retail experience and six months of leadership experience.
Responsibilities
- Create a positive internal and external customer experience.
- Promote a culture of honesty and integrity and maintain confidentiality.
- Train and mentor Associates on front-end principles and on personalizing customer service while promoting loyalty programs.
- Assign registers, support and respond to point-of-sale coverage needs, and coordinate Associate breaks.
- Address customer concerns and issues promptly to ensure a positive experience.
- Ensure Associates complete tasks according to the store plan and prioritize as needed.
- Communicate priorities and progress updates accurately and effectively with Management and Associates.
- Provide and accept recognition and constructive feedback.
- Partner with Management on Associate training needs to increase effectiveness.
- Ensure adherence to labor laws, policies, and procedures.
- Promote credit and loyalty programs.
- Support and participate in store shrink-reduction goals and programs.
- Promote safety awareness and maintain a safe environment.
- Perform other duties as assigned.
Benefits
- Associate discount
- Employee assistance program (EAP)
- Smoking cessation support
- Bereavement benefit
- 401(k) Associate contributions
- Child care and cell phone discounts
- Pet insurance
- Legal insurance
- Credit union
- Referral bonuses
- 401(k) match for eligible Associates
- Medical, dental, and vision coverage for eligible Associates
- Health savings account (HSA)
- Health care flexible spending account (FSA)
- Life insurance
- Short- and long-term disability coverage
- Paid parental leave
- Paid holidays, vacation, and sick time
- Auto and home insurance discounts
- Scholarship program
- Adoption assistance
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
