Part-Time Customer Experience Supervisor

TJX • Kissimmee, FL

1d • Onsite

About The Position

The Part-Time Customer Experience Supervisor is responsible for promoting an excellent customer experience and overseeing front-of-store Associates. The role ensures prompt, courteous customer service and promotes loyalty programs. The Supervisor leads by example through customer engagement and by maintaining a clean and organized store, while creating a positive experience for both internal and external customers.

The position trains and mentors Associates on front-end principles and personalized customer service, supports register coverage and break coordination, addresses customer concerns, and helps ensure tasks are completed according to the store plan. The Supervisor communicates priorities and progress to management and Associates, partners with Management on training needs, and supports compliance, safety, and shrink-reduction goals. Other duties may be assigned.

The position is part-time and based at TJ Maxx Store 1167 in Kissimmee, Florida. The listed starting pay range is $16.00 to $16.50 per hour; actual starting pay depends on relevant skills, qualifications, and experience.

Requirements

• Available to work a flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Able to multitask.
• Strong communication and organizational skills, with attention to detail.
• Able to respond appropriately to changes in direction or unexpected situations.
• Able to work effectively with peers and supervisors as a team player.
• Able to train others.
• One year of retail experience and six months of leadership experience.

Responsibilities

• Promote an excellent customer experience and oversee front-of-store Associates to ensure prompt, courteous service and promotion of loyalty programs.
• Engage and interact with customers, role-model outstanding customer service, and maintain a clean and organized store.
• Promote a positive internal and external customer experience, and a culture of honesty, integrity, and confidentiality.
• Train and mentor Associates on front-end principles and personalized customer service, including loyalty programs.
• Assign registers, support and respond to point-of-sale coverage needs, and coordinate Associate breaks.
• Address customer concerns and issues promptly.
• Ensure Associates complete tasks and activities according to the store plan, prioritizing as needed.
• Communicate priorities and progress accurately and effectively with management and Associates.
• Give and accept recognition and constructive feedback.
• Partner with Management on Associate training needs to increase effectiveness.
• Ensure adherence to labor laws, policies, and procedures.
• Promote credit and loyalty programs.
• Support and participate in store shrink-reduction goals and programs.
• Promote safety awareness and maintain a safe environment.
• Perform other duties as assigned.

Benefits

• Associate discount
• Employee assistance program (EAP)
• Smoking cessation support
• Bereavement benefit
• 401(k) with Associate contributions
• Child care and cell phone discounts
• Pet insurance
• Legal insurance
• Credit union
• Referral bonuses
• For those meeting service or hours requirements: 401(k) match; medical, dental, and vision coverage; HSA; health care FSA; life insurance; short- and long-term disability; paid parental leave; paid holidays, vacation, and sick time; auto and home insurance discounts; scholarship program; adoption assistance
• Competitive salary and benefits package

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed