Customer Experience Supervisor I - Shops @ Stone Park

Penney OpCo LLC • Houston, TX

1d • Onsite

About The Position

The Customer Experience Supervisor I is accountable for driving profitable sales growth by leading and engaging associates, coaching them on customer service, leading company training initiatives, and delivering company checkout experience strategies. The role directs customer service activities throughout the store and supports sales, checkout performance, line management, hiring coordination, training, scheduling, safety, and shrink initiatives. The supervisor is expected to meet established performance standards, including credit, product and service sales, customer service, profit, productivity, and attendance.

Responsibilities

• Direct customer service activities throughout the store and model the Manager on Duty program.
• Model and hold the team accountable for outstanding customer service; greet and assist customers, connect them with team members when needed, and listen to and resolve customer issues.
• Maximize sales and service by ensuring appropriate staffing and managing FIND more, credit, rewards, and gift card programs.
• Train, mentor, and coach cashier associates on checkout procedures and service behaviors.
• Observe checkout performance and ensure associates consistently follow checkout processes.
• Monitor associate efficiency using Point of Sale productivity metrics.
• Shift resources to checkout areas in response to store traffic and reduce peak-period wait times using Mobile Point of Sale, Satellite Registers, and Expeditor stations.
• Partner with others to stock Impulse fixtures and identify checkout supply needs.
• Create and monitor open requisitions and route qualified applicants to the appropriate hiring manager.
• Coordinate the interview Talent Tryout process, new-hire orientations, and training; administer ongoing associate training.
• Partner with the Sales Floor Supervisor and General Manager on training compliance.
• Review schedules and make productive edits to optimize resources.
• Support company shrink and safety initiatives and consistently meet role performance standards, including credit, product and service sales, customer service, profit, productivity, and attendance.
• Foster teamwork, recognize accomplishments, respect workplace differences, coach and develop associates, delegate work, and communicate plans and expectations.
• Use critical thinking, feedback, planning, and continuous improvement to support company goals and deliver customer solutions.

Benefits

• Medical, dental, and vision benefits, if eligible
• Term life insurance, if eligible
• Paid vacation, if eligible
• Paid holidays for eligible associates
• Additional compensation for store hourly associates scheduled to work on a designated holiday
• 401(k) with Company match, if eligible
• Associate discount on JCPenney merchandise

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed