Customer Experience Specialist

Healthy Kids Programs • Poughkeepsie, NY

1d • Onsite

About The Position

Healthy Kids Programs is seeking a Customer Experience Specialist to support families through registration and enrollment and help provide a smooth, organized, and positive experience. The role combines customer service, family enrollment, technology, and administrative support. The specialist is a primary contact for prospective and enrolled families, assisting with registration, enrollment, scheduling, required documentation, and childcare assistance programs.

This part-time position is located at Healthy Kids Programs, 2 Summit Court, Fishkill, NY 12524. The schedule is Monday through Friday, with one consistent six-hour weekday shift assigned at hire based on program needs. Available shifts are 8:00 AM–2:00 PM, 9:00 AM–3:00 PM, and 11:00 AM–5:00 PM. Pay is $18–$21 per hour, depending on experience.

The role calls for someone who enjoys working with people, is highly organized, and provides accurate, responsive, and compassionate support. The successful candidate will be comfortable learning new technology, attentive to detail, and collaborative in helping families complete enrollment. Experience with childcare subsidy programs, CRM systems, enrollment services, or family support is helpful but not required in all areas.

Healthy Kids Programs is a mission-driven, award-winning organization dedicated to accessible, high-quality childcare. It has more than 150 locations offering Early Learning, Before & After School, and Summer Camp programs. The organization describes itself as a Certified Benefit Corporation committed to positive impact and supporting team members' growth.

Requirements

• Experience in customer service, administrative support, registration, enrollment, or another client-facing operations role.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Comfort learning and using digital systems and technology platforms.
• Effective time management and ability to manage multiple priorities.
• Team-oriented mindset with flexibility and adaptability.
• High school diploma or equivalent.

Nice To Haves

• Experience with childcare subsidy programs, public benefits navigation, enrollment services, case management, or family support services.
• Experience using CRM or registration systems.
• Ability to explain complex eligibility and documentation requirements clearly and supportively.
• Experience supporting families from diverse backgrounds.
• Bilingual skills; strongly preferred.

Responsibilities

• Serve as a primary point of contact for prospective and enrolled families by phone and email.
• Guide families through registration, enrollment, scheduling, and required documentation.
• Accurately process registrations, including billing, scheduling, and account setup.
• Follow up with prospective families to help them complete enrollment and remain engaged.
• Develop expertise in childcare subsidy and tuition assistance programs across Healthy Kids service areas.
• Help families understand subsidy eligibility, applications, recertification, and documentation requirements.
• Support enrollment steps that coordinate with childcare assistance and subsidy programs.
• Track subsidy-related registration progress and proactively communicate next steps to families.
• Maintain current knowledge of changing subsidy policies, deadlines, and family requirements.
• Track registration activity and generate reports using CRM and registration systems.
• Collaborate with Marketing, Finance, and Operations to support enrollment growth and improve the family experience.

Benefits

• Employer-paid childcare for children enrolled in the program on the days and during the hours worked.
• Telehealth coverage.
• Vision coverage.
• Dental coverage.
• 401(k) for eligible employees.
• Paid sick time.
• On-demand pay.
• Professional development and career advancement opportunities.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED