Customer Experience Specialist (Sales Associate) - Greenwich
About The Position
The Customer Experience Specialist serves as a key driver within the retail store, providing exceptional customer service and supporting consigned product generation, sales, and client services. The role is suited to a goal-oriented, customer-focused individual who is driven to achieve and exceed sales goals, passionate about sustainable luxury fashion, and comfortable working in a fast-paced, metrics-driven team environment. The specialist engages customers through suggestive selling and product knowledge, conducts daily outreach to encourage store traffic and repeat business, and explains The RealReal’s circular economy mission to buyers and consignors. The role also manages consignment drop-offs, sets expectations about the process and valuation, reviews and catalogs luxury items for shipment, and resolves consignor inquiries. Operational duties include merchandising and replenishing the sales floor, maintaining brand standards, and supporting opening and closing procedures. Part-time positions require a commitment of 25–28 hours per week. The expected hourly rate is $21.00–$25.00. Starting pay considers factors including work location, skills, experience, market demands, and internal parity. Depending on the role, employees may also be eligible for bonus or incentive pay and benefits.
Requirements
- At least 1 year of retail experience in a customer- or business-facing position.
- Ability to work flexible hours, which may include holidays, evenings, and weekends.
- Commitment to delivering an elevated experience to customers and employees.
- Ability to solve problems to meet customer needs.
- Positive, friendly demeanor and ability to represent the brand with integrity and professionalism.
- Receptiveness to feedback and ability to evaluate personal performance objectively and strive for improvement.
- Ability to remain calm and professional in ambiguous retail situations and work creatively toward positive client outcomes.
- Strong organizational and time-management skills, including balancing competing priorities without showing stress or frustration.
- Ability to excel in a dynamic, fast-paced environment.
Nice To Haves
- Previous luxury or consignment retail experience.
- Proficiency with Google Suite and Salesforce.
- Experience using the Mac iOS operating system.
Responsibilities
- Engage customers through suggestive selling and product knowledge to exceed daily sales goals.
- Conduct daily outreach to drive store traffic and repeat business.
- Educate buyers and consignors about The RealReal’s circular economy mission and sustainable luxury.
- Manage consignment drop-offs and set clear expectations about the process and valuation.
- Review and catalog luxury items for shipment to ensure they meet The RealReal’s standards.
- Resolve consignor inquiries with a solution-oriented approach to support long-term loyalty.
- Maintain the sales floor through merchandising, replenishment, and adherence to brand aesthetics.
- Support opening and closing procedures and keep the store ready for clients.
Benefits
- Full-time: $750/month bonus at target.
- Part-time: $375/month bonus at target.
- Employee Stock Purchase Plan.
- 401(k) with company match (full-time).
- Medical, dental, vision, and commuter benefits at applicable locations (full-time).
- Paid parental leave (full-time).
- Nine paid company holidays.
- Full-time: 18 paid time-off days, accruing from the first day of work.
- Part-time: 9 paid time-off days, accruing from the first day of work.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
