Customer Experience Specialist (Customer Success Associate)
About The Position
We are seeking an ambitious, energetic individual to join our team as a Customer Experience Specialist (Customer Success Associate). This role is ideal for someone who enjoys helping customers, solving problems, and working in a fast-paced environment. You'll serve as a key connection between our customers, sales team, operations team, and suppliers while playing an important role in delivering a first-class customer experience. In addition to supporting customers and processing orders, you'll have opportunities to learn about sales, operations, logistics, products, and customer growth while gaining valuable business experience.
Requirements
- Bachelor's degree required.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and customer-focused mindset.
- Strong organizational skills and attention to detail.
- Proficiency in Microsoft Office (Excel, Outlook, Word).
- Ability to multitask and prioritize in a fast-paced environment.
Nice To Haves
- Customer service, internship, or business experience preferred.
- Experience working with CRM or ERP software is a plus.
- Knowledge of packaging, industrial products, or distribution is a plus.
- Positive and enthusiastic
- Curious and eager to learn
- Customer-focused
- Detail-oriented
- Adaptable and resilient
- A team player
- Comfortable working with technology and business systems
Responsibilities
- Deliver exceptional customer service by responding promptly and professionally to customer inquiries via phone and email.
- Process customer orders, quotes, and transactions accurately and efficiently.
- Track orders and communicate status updates to customers.
- Coordinate with logistics and shipping partners to ensure timely deliveries.
- Partner with sales, purchasing, and warehouse teams to ensure accurate order fulfillment.
- Resolve customer concerns and issues professionally and effectively.
- Maintain accurate customer records within company systems.
- Identify opportunities to recommend additional products or solutions that may benefit customers.
- Support initiatives designed to improve customer experience and service efficiency.
- Continuously look for ways to improve customer satisfaction and loyalty.
Benefits
- PTO
- Medical, Dental & Vision Insurance
- Life and Supplemental Insurance
- Short-Term Incentive Plan
- Company-Funded Profit Sharing
- HRA & Cafeteria Plan
- Childcare Reimbursement Program
- Seasonal Company-Sponsored Events
- Work/Life Balance Initiatives
- 9/80 Scheduling Option (after 1 year)
- Flex Fridays (after 1 year)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
