Customer Success Specialist

Armstrongs • Ogden, UT

3d

About The Position

Under direction of the SVP of Workforce Safety and the Customer Success Manager, the Customer Success Specialist is responsible for being the liaison between Becklar and our Connected Safety customers including enterprises, clients, and resellers. The Customer Success Specialist will ensure that Becklar processes and procedures align and support customers’ needs expertly. The role will train partners in the latest capabilities of industry leading safety solutions, answer questions, and provide technical support to customers. You will assist in the development and creation of training materials, and business reports. You will be acting as a representative of Becklar and it's values for all Workforce Safety customers.

Requirements

• Business or Technical Bachelor’s degree required
• Energetic and Professional personality
• Ability to occasionally travel
• Proficiency with Microsoft Office/Google Products
• Strong interpersonal skills with the ability to work cohesively within a team environment
• Self-manage with moderate supervision
• Team player with can-do attitude
• Results-oriented, creative-problem solver; Able to meet deadlines
• Attention to detail, focus, follow-up and follow-through; methodical time management

Responsibilities

• Proactively become the primary point of contact with enterprises and resellers for all business functions and drive coordination between their contacts and internal departments as needed. This will include training clients on functionality of solutions and updates.
• Coordinate and understand internal developments with various Becklar departments and then proactively communicate relevant information to clients.
• Availability to support clients on call after hours.
• Proactively research the needs of enterprises and work with internal partners to find solutions to the needs of the enterprise.
• Work with the enterprise to relay these solutions and help the enterprise build implement these solutions.
• Build and maintain relationships with day-to-day client contacts as a trusted advisor throughout multiple levels.
• Update and create training materials in a variety of mediums to train end users, and admins on Becklar Workforce Safety solutions.
• Create and maintain various reports for the business on a weekly, monthly, and annual basis.
• Maintain and learn knowledge in account management, safety, software, mobile app, device and connected safety industries with the ability to understand and communicate market factors.
• Maintain professionalism, security, and integrity to ourselves, co-workers, and customers.

Benefits

• Competitive compensation and opportunities to share in our success
• Comprehensive health benefit plans to support you and your wellbeing
• 401(k) retirement plan with company contribution
• Inclusive parental leave designed to support all parents and caregivers
• Wellbeing and lifestyle perks to support personal growth, connection, and balance
• Generous PTO so you can recharge, give back, and take care of what matters most

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level