Customer Experience Representative

Ingram Micro•Buffalo, NY

About The Position

Ingram Micro is a leading technology company that drives the world's technology and shapes the future, playing a vital role in the global IT sales channel. They connect technology manufacturers and cloud providers to business-to-business technology experts, reaching nearly 90% of the global population. The company is distinguished by its market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™. Customer Experience Representatives are primarily focused on delivering and maximizing outcomes for aligned customers and their vendors through maximized platform utilization. This includes recruitment, training & enablement, end-customer acquisition, pipeline development, and upgrades/cross-sell initiatives using platform data. As a Customer Experience Representative, you will be a key enabler of sales within a specific customer or product/service category, serving as a subject matter expert. You will collaborate with sales teams, vendors, and customers to provide insights, technical expertise, and exceptional service, identifying customer needs, recommending solutions, and contributing to overall growth.

Requirements

Good communication and presentation skills.
Self-motivated and proactive with a strong sense of ownership and accountability.
Customer-centric mindset with a passion for delivering exceptional service and building strong customer relationships.
Ability to be a team player and to collaborate with cross-functional teams and vendors.
Adaptability to work in a fast-paced, dynamic environment and handle multiple priorities simultaneously.
Typically requires a four-year college degree or equivalent experience and 2 years functional experience.

Nice To Haves

Experience in a sales or solutions role within the technology industry, preferably with a focus on platform products or services.

Responsibilities

Drive insights and actions for reseller partners and vendors.
Identify opportunities to increase usage of the Xvantage platform for both reseller partners and vendors.
Focus on a portfolio of customers or vendors to build a full solution.
Develop a comprehensive understanding of the products and services across the GTM organization.
Stay up to date with industry trends, technological advancements, and competitive offerings to position Ingram Micro as a trusted advisor and market leader.
Develop sales collateral, presentations, and marketing materials to enable the sales team in their efforts to adopt category solutions and/or Ingram Micro value add.
Conduct training sessions to ensure a comprehensive understanding of category solutions and value add to customer.
Collaborate with the sales team to identify customer needs and recommend suitable solutions.
Assist in pre-sales activities, including product demonstrations, technical consultations, and proposal development to secure new business opportunities.
Proactively engage with customers to understand their challenges, goals, and requirements.
Provide personalized recommendations and solutions to address their specific needs, fostering strong customer relationships.
Work closely with key vendors to stay informed about product updates, promotions, and marketing campaigns.
Leverage vendor partnerships to deliver the best solutions and value to customers.