Customer Experience Representative

Metro Plumbing and HVACChattanooga, TN
Onsite

About The Position

At Metro Plumbing, Heating & Air, we're not your average company. We're a team of skilled superheroes, ready to fix all your home comfort needs. With our powers of expertise and friendly service, we'll ensure your home is a sanctuary of coziness. Join us in making homes happy!

Requirements

  • Sociable and energetic personality with a love for talking on the phone.
  • Empathetic and understanding, able to connect with customers.
  • Highly organized and detail-oriented to manage customer interactions effectively.
  • Flexibility to learn and adapt in a fast-paced environment.
  • A positive attitude and commitment to delivering outstanding service.

Responsibilities

  • Providing exceptional customer service, making every interaction positive.
  • Handling customer inquiries and resolving issues with a friendly attitude.
  • Scheduling appointments and following up to ensure customer satisfaction.
  • Maintaining organized records of customer interactions and feedback.
  • Collaborating with team members to enhance the overall customer experience.

Benefits

  • Health insurance
  • 401K plan
  • Up to 3 weeks of paid time off

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Education Level

No Education Listed

Number of Employees

1-10 employees

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