Customer Experience Rep

EssilorLuxottica Group•Dartmouth, NS

10d•Onsite

About The Position

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms. Our unique business model and relentless pursuit of operational excellence ensures that consumers everywhere have access to products. Balancing speed, efficiency and proximity, the Company manages a global supply chain with cutting-edge technology, based on centralization for frames and on a capillary network for lens finishing and prescription laboratories. In our dynamic environment, fueled by technology and innovation, our people have the space to pioneer new solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

Requirements

High school diploma
3 to 5 years of experience in a similar position
Good analytical and problem-solving skills
Detail oriented
Ability to work in a fast-paced environment with limited supervision
Must be able to multi-task
Knowledge of Microsoft Office tools and Gmail
Good communication skills
Quick learner
Team player and ability to interact with other departments
Good English language skills – both written and spoken

Nice To Haves

Experience in Optics an asset
Experience in Edging & Mounting an asset

Responsibilities

Answer questions from our customers with regard to our products and offer technical support
Contact customers to inform them of any changes to their order or if there are further delay and to offer a solution
Advise customers on Essilor Group products and suggest an alternative or corresponding product if an item is out of stock
Do follow-ups with customers when changes affect the promised service
Work in close collaboration with the sales team
Provide adequate information to internal and external customers with the help of computer tools and software
Manage customer files using internal tools (WIP) and monitor their late orders
Maintain Frame Status change and Frame Return file
Follow up on customer complaints
Daily management of service-level reports