Customer Service Rep. (ERP Experience Required)

Airtech International•Huntington Beach, CA

1d•Onsite

About The Position

Airtech is a global leader in materials for high-performance composite parts, serving industries like aerospace, automotive, and green energy. The Customer Service Representative will be the primary point of contact for customers, responsible for delivering excellent service and managing a high volume of customer purchase orders and account information within the ERP system. This role requires strong ERP experience, comfort with system-driven processes, and a focus on accurate and efficient data entry. Essential skills include customer service, written communication, data entry, and problem-solving.

Requirements

Hands-on ERP experience is required.
Experience entering, reviewing, and managing purchase orders, customer orders, account information, or similar business records within an ERP system.
Strong written communication skills with the ability to compose professional correspondence.
Strong attention to detail and accuracy when entering and reviewing data.
Proven time-management skills, including the ability to prioritize and handle multiple tasks efficiently.
Comfortable working in a fast-paced, system-driven customer service environment.
Ability to work both independently and as part of a team with a high level of reliability.
Basic Excel skills required.
Typing proficiency of 40+ WPM required.
Solid math skills required.
High school diploma or GED equivalent required.
2+ years of relevant customer service, order entry, sales support, administrative, or manufacturing-related experience required.
Previous experience using an ERP system in a customer service, manufacturing, distribution, logistics, purchasing, or order entry environment is required.

Nice To Haves

Experience with Microsoft Navision / Microsoft Dynamics 365 Business Central is strongly preferred.
Experience with similar ERP systems such as SAP, Oracle, NetSuite, Epicor, or other order management platforms may be considered.
Some college preferred but not required.
Open to travel for training and relationship-building if applicable.

Responsibilities

Deliver excellent service to all customers while maintaining professionalism and accuracy.
Input a high volume of customer purchase orders into the ERP system with accuracy and efficiency.
Review customer purchase orders, pricing, availability, lead times, order status, and account details within the ERP system.
Manage order changes, adjustments, cancellations, credits, and return authorizations through the proper ERP workflow.
Maintain accurate customer, order, and account information in the ERP system.
Supply product pricing, availability, and lead times within predefined criteria.
Manage a customer portfolio of diverse domestic and/or international accounts.
Identify complex documents and customer requirements for proper handling, including Terms and Conditions, specifications, and special order instructions.
Work with Manufacturing, Engineering, Quotations, Sales, Shipping, and Logistics to support accurate order fulfillment and customer satisfaction.
Handle customer concerns, present acceptable solutions and alternatives quickly, and follow up to ensure resolution.
Assist Shipping and Logistics teams with domestic and international order fulfillment.
Notify supervisor or manager of potential safety hazards and comply with all necessary ISO procedures.
Perform additional tasks and responsibilities as assigned by the supervisor.